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Front Desk - Front Desk Manager

Job

Holiday Inn & Suites

Saraland, AL (In Person)

$36,400 Salary, Full-Time

Posted 5 days ago (Updated 2 days ago) • Actively hiring

Expires 7/20/2026

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Job Description

Front Desk - Front Desk Manager Holiday Inn & Suites - 3.7 Saraland, AL Job Details Full-time $17 - $18 an hour 2 hours ago Qualifications Customer communication Property management tools High school diploma or GED Receptionist experience within hospitality industry Public relations Productivity software
Full Job Description Job Title:
Front Desk Manager Job Summary:
Manages all duties of the front desk operation, including reservations and guest services. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.
Job Duties:
Hires, trains, and disciplines staff. Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk. Empowers front desk staff to successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to guests leaving the property. Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures. Strives to be innovative in new programs designed to eliminate waste and increase productivity. Performs administrative and financial duties such as daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory. Manages departmental expenses within budgeted guidelines. Performs other duties as assigned.
Qualifications:
High school diploma or equivalent Minimum of two years experience at front desk with complete understanding of front office operations. Previous experience in hospitality management preferred. Superior customer service and public relations skills. Excellent organization and time management skills. Ability to communicate clearly and effectively with customers, co-workers, and managers. Knowledge of Microsoft Office, Internet, and property management systems. Ability to work a flexible schedule, including weekends and holidays.
Brand:
Holiday Inn & Suites Address:
1401 Industrial Pkwy Saraland, AL - 36571
Property Description:
HSL - 1401
Industrial Pkwy, Saraland, AL Property Number:
HSL