Position Number:

22092564

Location:

Petit Jean State Park -PT41\n

County:

Conway Anticipated Starting Salary:

69395.04 The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas's natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state's economy by generating travel and enhancing the image of the state.

Position Information\n

Job Series:

Parks -

CompetitiveClassification:

Lodge ManagerClass Code:

RPA04

CPay Grade:

SGS09

Salary Range:

$69,395- $102,705Job Summary\nThe Lodge Manager is responsible for overseeing the daily operations of a state-operated lodge, ensuring high-quality guest services, facility maintenance, and staff management. This role involves supervising lodge personnel, maintaining financial accountability, ensuring compliance with health and safety regulations, and enhancing the overall visitor experience.

Primary Responsibilities\nOversee all aspects of lodge operations, including front desk, housekeeping, food services, and maintenance.\nEnsure clean, well-maintained, and safe facilities for guests and staff.\nMonitor inventory and supplies to maintain optimal stock levels for guest services.\nEnforce state and federal safety, sanitation, and operational regulations.\nProvide excellent customer service to guests, addressing concerns and resolving issues promptly.\nDevelop and implement strategies to enhance guest satisfaction and promote return visits.\nCoordinate special events, group reservations, and seasonal activities to maximize lodge usage.\nManage budgeting, financial reporting, and revenue tracking for lodge operations.\nOversee lodging rates, reservations, and occupancy reports to ensure optimal revenue generation.\nImplement cost-effective strategies to maintain financial efficiency.\nMaintain records, reports, and documentation as required by state policies.\nRecruit, train, and supervise lodge employees, ensuring adherence to policies and procedures.\nSupervises staff by interviewing, recommending staff for hire/fire, assigning and reviewing work, counseling, and evaluating the performance of incumbents. Ensure compliance with state health and safety regulations for hospitality operations.\nTrain staff on emergency procedures, first aid, and risk management practices.\nRespond to emergency situations, including severe weather events or guest incidents.\nOversee group sales activities to ensure policy adherence and the highest guest occupancy levels and guest services.

Knowledge and Skills\nStrong organizational and multitasking abilities to oversee multiple departments.\nKnowledge of hospitality management, budgeting, and facility operations.\nAbility to interpret and apply state policies, regulations, and procedures.\nExcellent verbal and written communication skills to interact with guests, staff, and stakeholders.\nStrong problem-solving and conflict-resolution skills to handle guest concerns effectively.\nAbility to train, supervise, and motivate a diverse team of employees.\nEffective delegation and decision-making skills to ensure smooth day-to-day operations.\nKnowledge of lodging management systems, reservation software, and point-of-sale systems.\nExperience with budgeting, financial reporting, and revenue management.

Minimum Qualifications\nAt least three years of experience in hospitality management, facility operations, or a related field, including two years in a leadership capacity.

Licensure/Certifications\nN/A\nOTHER

JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW

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