Hyatt Place Phoenix North - Front Desk Supervisor

Hyatt Place Phoenix North - Front Desk Supervisor Aimbridge Hospitality - 2.9 Phoenix, AZ Job Details Full-time 1 hour ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Qualifications Some college CPR Certification Greeting customers First aid Managing hospitality teams Mid-level High school diploma or GED Driver's License Supervising experience First Aid Certification Driving Hotel customer satisfaction operations Training Leadership 2 years Team motivation (leadership skill) Food Handler Certification Full Job Description Join Our Team as a Front Desk Supervisor As the Front Desk Supervisor, you're the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You'll guide your team with energy and enthusiasm, setting the tone for service that's not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you'll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

Guest Experience Pro:

Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You're the go-to for reservations, VIP requests, and making every guest feel like a star.

Operations Maestro:

Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.

Revenue & Rate Strategist:

Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.

Team Leader & Problem Solver:

Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

High School diploma or equivalent required; college coursework in a related field helpful. At least 2 to 3 years of progressive experience in a hotel or related field required. Previous supervisory experience preferred. Must have a valid driver's license. Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan

PROPERTY INFORMATION

Hyatt Place Phoenix‑North offers a modern, guest‑focused workplace just off I‑17, conveniently located near Glendale attractions such as Arizona State University West Campus and State Farm Stadium. Team members support spacious rooms with separate work areas, Cozy Corner sleeper sofas, and contemporary amenities. The hotel features The Placery, serving curated food and beverage options, and 900 square feet of flexible meeting space for small corporate events and social gatherings. It's a dynamic environment suited for staff who enjoy delivering warm, efficient service in a busy North Phoenix corridor.

Application deadline for Colorado positions: