Front Desk Supervisor

Front Desk Supervisor Baldwin Park, CA Job Details Full-time $21 an hour 1 day ago Benefits Free parking Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Qualifications Bilingual Operations management Multilingual Phone communication Managing hospitality teams Mid-level Team management Staff training Hotel customer satisfaction operations Training & development Leadership Communication skills Cross-functional communication Customer complaint resolution Client interaction via phone calls Full Job Description Ex Overview We are seeking a dynamic and experienced Front Desk Supervisor to oversee the guest services operations at our hotel. The ideal candidate will possess strong hospitality management skills, exceptional customer service abilities, and a passion for creating memorable guest experiences. This role requires a professional who can lead a team, manage front desk operations efficiently, and ensure guest satisfaction at all times. Multilingual and bilingual skills are a plus to serve our diverse clientele effectively. The Front Desk Supervisor will play a pivotal role in maintaining the high standards of our hospitality services, managing guest relations, and supporting the overall success of our resort. Responsibilities Meets and exceeds guest and team member expectations by providing exceptional service and teamwork. Communicates effectively with guests, co-workers and supervisors to ensure a memorable guest experience. Handles difficult situations effectively. Handles guest complaints and refers to Assistant General Manager whenever necessary. Provides quality service to the guest by responding to their requests promptly, efficiently and courteously during the guests stay. Reviews all incoming reservations and pre-registers/pre-blocks VIP's, packages and pre-assigned pre-registered groups. Insures prompt and courteous interactions will all hotel guests. Assists in the training of Front Desk Associates. Maintains timely and accurate house counts, checks on room availability and house status. Communicates with housekeeping engineering regarding room availability to provide the hotel guest with the best possible experience. Assists in maintaining room security by providing effective key control and participates in matters relating to guest room security. Experience Experience in hotel front desk supervision within a hospitality environment Strong background in customer service and guest relations, and hotel operations. Bilingual or multilingual proficiency is preferred to communicate effectively with diverse guests Demonstrated leadership skills with the ability to manage a team in a fast-paced setting Knowledge of hospitality management software and reservation systems is highly desirable Excellent communication skills, including phone etiquette and interpersonal abilities This role offers an exciting opportunity for experienced hospitality professionals committed to delivering outstanding guest experiences while leading a dedicated team.

Job Type:

Full-time Pay:

$21.00 per hour

Benefits:

401(k) Dental insurance Employee discount Free parking Health insurance Paid time off Vision insurance

Work Location:

In person