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Guest Relations - Manager
Job
ThePeninsula
Beverly Hills, CA (In Person)
Full-Time
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Job Description
Working alongside the Director of Guest Relations at The Peninsula Beverly Hills, we are seeking a Guest Relations Manager who possesses a genuine warmth and sense of hospitality.
- Work for an award-winning luxury hotel group
- Learn and grow within a diverse multi-outlet property
- Exceptional benefits package Key Accountabilities
- Maintain the quality, completeness, and accuracy of guest information
- Enhance knowledge of guest preferences by ensuring detailed, meaningful, and accurate profile remarks and centralized guest comments are consistently maintained
- Support Front Office staff members to ensure guest inquiries are attended in a timely manner.
- Create personalized and thoughtfully crafted guest experiences through genuince acts of care, delivered with sincerity, warmth, and grace, fostering meaninful emotional connections with guests General Requirements
- Demonstrate exceptional verbal and written communicaitons skills, with the ability to communicate confidently and credibly with guests
- Must be able to work well in a team environment and multitask under pressure
- Exhibit creativity, flexibility, and adaptive thinking, transforming guest information and insights into meaningful acts of recognition and personalized emotional amenities that enhance the guest experience.
- Serve as an ambassador of The Peninsula Beverly Hills by consistently upholding the hotel's standards of excellence, quality, and genuine care, while building positive relationships with guests. Benefits we offer
- Paid time off
- Complimentary employee meals
- Complimentary car parking (onsite)
- Complimentary bicycle parking (onsite)
- Bus transit reimbursement
- Complimentary uniform laundering
- 50% restaurant discount
- Retirement plan with 4% company match We are delighted to receive your resume for further consideration.