Knotts Scary Farm Guest Experience Supervisor

Overview:

$24.00 / hour Knott's Scary Farm is the largest and most immersive Halloween event in Southern California, attracting thrill-seekers from all over the world. As the ultimate Halloween destination, we pride ourselves on delivering unforgettable experiences that leave our guests screaming for more. As a Guest Experience Supervisor at Knott's Scary Farm, you will play a vital role in ensuring our guests have a safe, enjoyable, and memorable experience during their visit. You should be able to comfortably and confidently deescalate challenging guest-facing situations while providing exceptional guest service and maintain a high level of professionalism and enthusiasm. Responsibilities include greeting and assisting guests with inquiries, directions, and information, handling challenging situations with empathy and problem-solving skills, and maintain an organized and detail-oriented log of guest interactions and recoveries. The ideal candidate has a passion for Halloween and possesses exceptional communication and interpersonal skills, the ability to remain calm under pressure, and a willingness to work evenings, weekends, and every night of Knott's Scary Farm. Previous experience in guest service or hospitality is preferred. If you thrive in a fast-paced, dynamic environment and are passionate about delivering exceptional guest service, we encourage you to apply and become part of the Knott's Scary Farm experience. A selected applicant is hired as a seasonal associate and compensated at a rate of $24.00/hour. Knott's is an equal-opportunity employer. Performers must be at least 18 years old. We support a drug-free workplace and perform pre-employment substance abuse testing, physicals, and background checks. Knott's Scary Farm event dates are as follows • : (September) 17, 18, 19, 20, 24, 25, 26, 27 (October) 1, 2, 3, 4, 8, 9, 10, 11, 15, 16, 17, 18, 22, 23, 24, 25, 29, 30, 31 •Event dates are subject to change

Responsibilities:

Confidently assist guests with a friendly and approachable demeanor. Assist guests with inquiries, directions, and information about attractions, shows, and event offerings. Provide accurate and timely information regarding ticketing/pricing, event information, entertainment changes and premium ticketed packages. Uphold all event policies and demonstrate a commitment to customer service in all aspects of employment. Providing guest service according to Six Flags standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions, and giving accurate directions. Collaborate with team members to ensure seamless operations and guest satisfaction. Uphold Knott's Scary Farm's standards of excellence in guest service delivery. Performing other duties as they are assigned which may include supervising a maze venue and assisting with HR related situations.

Qualifications:

Previous experience in guest service, hospitality, or a related field preferred. Exceptional communication and interpersonal skills. Ability to remain calm and composed in high-pressure situations. Strong problem-solving abilities and a proactive approach to guest satisfaction. Availability to work evenings, weekends, and holidays, especially during the Halloween season. Demonstrated experience leading a multi-disciplined, diverse team. Confident Decision-maker with the ability to work under pressure. Applicants who are 18 years of age or older. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, and DMV. Ability to provide record of previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law.

Qualifications:

Previous experience in guest service, hospitality, or a related field preferred. Exceptional communication and interpersonal skills. Ability to remain calm and composed in high-pressure situations. Strong problem-solving abilities and a proactive approach to guest satisfaction. Availability to work evenings, weekends, and holidays, especially during the Halloween season. Demonstrated experience leading a multi-disciplined, diverse team. Confident Decision-maker with the ability to work under pressure. Applicants who are 18 years of age or older. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, and DMV. Ability to provide record of previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law.