Guest Service Supervisor

The Guest Experience Supervisor supports daily front desk operations by providing exceptional guest service, maximizing operational efficiency, and assisting with team training, delegation, and support. Responsibilities include reservations, check-in/check-out, guest account accuracy, problem resolution, and effective communication across departments. This position serves as Manager on Duty in the absence of the General Manager and plays a key role in creating a welcoming, attentive, and memorable guest experience.