Resort Operations Manager

Resort Operations Manager San Marcos, CA Job Details $90,000 - $100,000 a year 4 days ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Employee discount Life insurance Qualifications Customer communication Community outreach programs Occupational safety regulation compliance Hotel housekeeping management Reputation management Resort Customer retention Operations management Safety regulations Managing hospitality teams Improving operational efficiency Team development Analysis skills Continuous improvement Decision making Hotel customer satisfaction operations Senior level Cross-functional collaboration Escalation handling Cross-functional team management Leadership Communication skills Cross-functional communication Full Job Description

RESORT OPERATIONS MANAGER

The Resort Operations Manager oversees the daily operations of the Front Office, Housekeeping, Lake and Lodge departments. This role provides direct leadership to department managers, ensuring alignment, service excellence, and operational efficiency throughout the resort. Reporting to the General Manager, the Resort Operations Manager is responsible for driving performance, enhancing the guest experience, and maintaining accountability to resort standards.

THE DUTIES OF THE OPERATIONS MANAGER INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING

Oversee daily resort operations across Front Office, Housekeeping, Lake and Lodge to ensure seamless guest experiences and operational excellence. Oversee all aspects of membership operations for the Lake and Lodge areas, including member relations, retention, and growth initiatives; ensure a seamless and engaging experience that fosters loyalty and satisfaction across all membership types. Develop and implement community engagement and communication strategies that strengthen member connections, promote participation in programs and events, and enhance the property's presence and reputation within the local and regional community. Provide direct leadership, direction, and accountability to department managers to ensure effective execution of service standards, cleanliness expectations, and facility operations. Drive cross-department collaboration to promote efficiency, clear communication, and operational alignment. Address escalated guest concerns and ensure timely, effective resolution to protect the guest experience. Lead and develop department managers, fostering a culture of accountability, engagement, and continuous improvement. Monitor operational performance metrics, labor management, and service standards, identifying opportunities for improvement as needed. Ensure compliance with resort policies, procedures, safety regulations, and brand standards. Facilitate regular operational meetings to review performance results, guest feedback, and improvement initiatives. Perform other duties and responsibilities as assigned based on the needs of the business. Demonstrated leadership experience in hotel or resort operations, with a strong understanding of multi-department oversight. Proven ability to lead and develop managers while fostering accountability and high performance. Strong business acumen, including labor management and operational performance analysis. Excellent communication skills, with the ability to engage effectively with guests, team members, and senior leadership. Sound judgment and decision-making ability in fast-paced, high-pressure environments. Strong interpersonal and relationship-building skills across diverse teams. Highly organized with the ability to manage multiple priorities and adapt to changing business needs. Proactive problem-solver with a solutions-oriented mindset. Professional presence and the ability to represent the resort with confidence and integrity. Able to stand, walk, and sit up to 10 hours in a single day. Able to lift to 50 lbs. Occasionally required to sit, climb or balance; stoop, kneel, crouch, or crawl; talk or hear, taste, smell.

EXPECTED HOURS OF WORK

Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts. Position requires working from property location. In addition to working holidays and weekends as business demands, salaried managers are often expected to work up to or more than 50 hours per week with the opportunity to work less hours during slower time periods or as defined by your direct report.

JOIN THE ADVENTURE

Reminiscent of a summer lake house, The Lakehouse Resort is a refreshing deviation from the commonplace and promises a tranquil escape from life's daily stresses. We offer the optimal ambiance for a perfect event. Guests enjoy affordable luxury on the shores of sunny Lake San Marcos, matched with an unparalleled guest service experience. The Lakehouse Resort offers 143 spacious rooms inclusive of breathtaking views, spa-like showers, Serenity memory foam beds, 100+ channels of high-definition television with premium movie channels, complimentary wireless internet, a magnificent lobby area with a fireplace, a library, board games: 2 spacious pool decks and hot tubs, hammocks, fire pits, and many more legendary amenities. Guests of the resort are encouraged to enjoy our country club, The Links at Lakehouse, which offers 18 holes of championship golf, a driving range, and 18 holes of executive golf. Brickmans restaurant offers fine dining for breakfast, Sunday brunch, lunch, and dinner. In-room dining guests can order off the full menu from the comfort of their hotel room. As an employee, you are eligible to receive a wide range of benefits & perks, including:

• Medical and Dental Insurance
• Company provided Vision and Life Insurance
• Company matching 401(k) program
• Employee Referral Compensation
• FREE green fees & range balls
• Employee discounts on food, drink, merchandise, hotel stays, & Marina activities
• Discounts at Belmont Park - 4 FREE Rides and Attraction Passes per month
• Lakehouse Resort prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.