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Hotel Front Desk Supervisor

Job

MMSI Management

Santa Cruz, CA (In Person)

$48,204 Salary, Full-Time

Posted 3 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/12/2026

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Job Description

Job Description Job Summary:
As a Front Office Supervisor you will be the face of our establishment, overseeing all aspects of the front office operations to ensure exceptional guest experiences. If you have a passion for hospitality management and possess strong leadership skills, we invite you to join our team.
Responsibilities:
  • Manage all front desk activities, including check-in, check-out, and guest inquiries.
  • Supervise and train front desk staff to deliver outstanding customer service.
  • Handle online and phone reservations efficiently and accurately.
  • Provide guests with information about room availability, rates, and hotel amenities.
  • Ensure smooth communication between departments to meet guest needs promptly.
  • Address guest concerns and complaints professionally and in a timely manner.
  • Coordinate with housekeeping to maintain clean, organized, and well-equipped guest rooms.
  • Confirm group bookings and arrange personalized services for special guests.
  • Utilize upselling techniques to promote additional services when appropriate.
  • Maintain up-to-date records of reservations, payments, and guest interactions.
Experience:
  • Previous experience in hospitality management or hotel operations is preferred.
  • Proficiency in using phone systems and hotel management software is advantageous.
  • Multilingual or bilingual skills are a plus for effective guest relations.
  • Strong background in front desk operations and guest services is highly desirable.
Join our team as a Front Office Manager to lead our front office team in providing exceptional service to our valued guests. If you are dedicated to delivering top-notch hospitality experiences and possess the required skills, we look forward to meeting you.
Job Type:
Full-time Pay:
$17.00
  • $28.
00 per hour
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Vision insurance
Experience:
Hotel experience: 1 year (Preferred) Ability to
Commute:
Santa Cruz, CA 95060 (Required) Ability to
Relocate:
Santa Cruz, CA 95060: Relocate before starting work (Required)
Work Location:
In person