Front Desk Supervisor

As Front Desk Supervisor, you'll lead daily operations and your team with professionalism, energy, and a passion for creating remarkable guest experiences. Guest Experience & Service Excellence Deliver exceptional hospitality—handling check-ins, check-outs, reservations, and guest inquiries with warmth and precision Resolve guest concerns with confidence, turning challenges into loyalty-building moments Assist with room assignments and special requests to ensure every guest feels valued Team Leadership & Development Recruit, train, and supervise Guest Service Agents—coaching for success at every level Lead daily team huddles, deliver feedback, and foster a culture of pride and performance Manage staffing levels and scheduling to optimize both service quality and payroll efficiency Operations & Compliance Oversee daily cash handling, deposits, and accurate payment processing Maintain accurate records, daily reports, and front desk documentation Collaborate with Housekeeping, Maintenance, and Security for seamless property operations Uphold all hotel standards, safety protocols, and regulatory compliance requirements You bring experience, energy, and a genuine passion for hospitality. Here's what we need: High School Diploma or GED required Minimum 3 years of hotel experience, including 1+ year in a supervisory or management role Proficiency in Property Management Systems (PMS) and third-party reservation platforms Strong command of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Outstanding communication skills—written, verbal, and interpersonal Proven ability to lead, motivate, and hold a team accountable with confidence and care Sharp problem-solver with exceptional organizational and time management skills Skilled in cash handling, financial reporting, and data accuracy Flexible availability—including evenings, weekends, and holidays Must be 21 years of age or older Ability to obtain and maintain a Tribal Gaming License Must successfully pass a drug screening and background check

WORK ENVIRONMENT

Fast-paced resort and casino environment • Active, smoke-filled work setting • Must lift up to 60 lbs. All shifts including nights, weekends & holidays Step into a supervisory role where every interaction matters. At Rain Rock Casino Resort Hotel, our Front Desk Supervisor is the heartbeat of the guest experience—setting the tone for every arrival, departure, and moment in between. This isn't just a supervisor role—it's a career-defining opportunity to lead a team, shape culture, and grow within a respected organization. Collaborative, guest-focused culture where your leadership sets the standard Competitive benefits package including medical, dental, and vision 401(k) with company match to invest in your future Opportunity for career advancement within a growing resort property Stable, community-rooted employer A workplace that values accountability, teamwork, and exceptional service