HOTEL GUEST SERVICE SUPERVISOR

\nDILLON, CO $21.00 - $24.00 per hour What we offer: Health, Dental, Vision and other benefits available after 60 days\nDailyPay\n401k\nPaid Training\nPaid PTO\nReferral program\nDiscounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Provides customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.\nEnsures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.\nDate stamps, sorts, and racks iing mail, faxes and messages.\nManages the hotel reservation system including inventory, rates, data base, system security, reservations, advanced payments, group reservations, VIP special services, pre-blocking rooms, close out dates,munication of fill dates and system backup.\nRecords andmunicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.\nAnswers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.\nAccurately checks out guests andmunicates departures with housekeeping staff.\nAccuratelyputes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.\nMakes, confirms and cancels reservations via telephone,puter and in writing.\nAnswers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.\nPosts charges such as room, food, liquor, or telephone, to ledger.\nMonitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action. Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays.\nDeposits guests' valuables in hotel safe or safe deposit box.\nMaintains the shift-to-shift log accurately to ensure propermunication between shifts is maintained.\nRequired to monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit.\nMaintains the cleanliness andanization of the hotel lobby and front desk area.

KHC POLICIES

Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

SUPERVISORY RESPONSIBILITIES

This position will oversee approximately 1-5 employees and report directly to the Guest Service Manager or General Manager.

PHYSICAL DEMANDS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. 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