Tallo logoTallo logo

Front Desk Supervisor

Job

Hampton Inn - DC

Washington, DC (In Person)

Full-Time

Posted 03/08/2026 (Updated 7 weeks ago) • Actively hiring

Expires 5/27/2026

Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Review key factors to help you decide if the role fits your goals.
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
64
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Front Desk Supervisor Washington, DC Job Details Full-time 9 hours ago Qualifications Customer relationship building Financial transaction processing Greeting customers Processing cash transactions Hazard Communication Standard Managing hospitality teams Research Mid-level Workplace health and safety regulatory compliance Hotel customer satisfaction operations Interviewing 1 year Associate's degree Bookkeeping Marketing Negotiation Overseeing training Customer complaint resolution
Full Job Description Overview:
Opportunity:
Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office Manager
  • Front Office Manager
  • Assistant General Manager Your Focus Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays. Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager. Perform bookkeeping activities such as balancing accounts and conducting audits. Make and confirm reservations. Promote company and brand-specific marketing programs. Greet guests immediately upon arrival; register and assign guests to hotel rooms. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Compute bills, collect payments, handle cash, and make change for guests. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance. Follow sustainability guidelines and practices related to HHM's EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Perform other duties as requested by management. Your Background and Skills Associate's or Bachelor's degree preferred. 1 to 3 years of related experience. Work Environment and Context Work schedule varies and may include working on all shifts, holidays and weekends. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability
  • Hearts That Serve
  • Only Excellence
  • Stay Nimble
Own It About Us :
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

Similar remote jobs

Similar jobs in Washington, DC

Similar jobs in Washington, D.C. (District of Columbia)