Front Office Manager, Legacy Hotel

Front Office Manager, Legacy Hotel 3.3 3.3 out of 5 stars Bradenton, FL 34210 Full-time IMG Academy 148 reviews Full-time About IMG Academy IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future while preparing them for college and for life. IMG Academy has been nationally recognized by organizations including Sports Business Journal, USA Today, and the Best and Brightest Companies to Work For for its workplace culture, innovation, and commitment to developing people both on and off the field. IMG Academy provides growth opportunities for student-athletes and partners through an innovative suite of on-campus and online experiences: Boarding school and camps, delivered on a state-of-the-art campus in Bradenton, Florida Online coaching through IMG Academy+, focused on personal development through the lens of sport and performance Online college recruiting through NCSA College Recruiting and SportsRecruits, providing industry-leading recruiting education, tools, and access to a network of more than 40,000 college coaches for student-athletes, families, club coaches, and event operators Elevate by IMG Academy, a performance and personal development solution that delivers mindset, leadership, and wellbeing programming to schools, colleges, and organizations through a combination of digital content and immersive experiences About IMG Academy Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences: Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla. Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches

Job Title:

Front Office Manager Department:

Legacy Hotel Position Summary:

Responsible for overseeing the daily operations of the Front Office Department and ensuring the delivery of attentive, courteous, and efficient service to all guests before arrival and throughout their stay.

Key Responsibilities:

Supervise Front Office team members to ensure daily operational responsibilities are met Conduct regular department meetings to communicate updates, expectations, and upcoming events Manage team member scheduling and approve payroll for the Front Office Department Provide ongoing coaching, training, and development to support individual and team performance Recruit, interview, hire, and onboard Front Office team members in alignment with staffing needs and service standards Address guest requests, concerns, complaints, and disturbances promptly and professionally Maintain inventory of Front Office operating supplies, including key cards, stationery, and related materials Maintain daily records of room availability and rates; set and balance the house daily, including room assignments Protect confidential guest and proprietary information in accordance with company policies Foster strong communication and collaboration with team members and other departments Demonstrate full proficiency in the property management system, including reservations, inventory, reporting, room blocks, and billing Partner closely with the Housekeeping Department to ensure guest rooms are prepared in a timely manner and aligned with daily reservations Ensure proper processes for logging, handling, and delivery of packages, mail, and guest messages Other duties as assigned by management

Qualifications:

Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred Previous hotel front office management or supervisor experience required Must maintain composure and objectivity while in stressful, high-pressure situations. Strong working knowledge of hotel operations, front desk procedures, and guest service standards Proficiency with property management systems (PMS) and Microsoft Office or similar applications Excellent communication, interpersonal, and problem-solving skills Ability to handle guest concerns and employee issues with professionalism, discretion, and sound judgment Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment Flexible schedule with availability to work evenings, weekends, and holidays as business needs require

Physical Demands and Work Environment:

Ability to lift, move, push and pull equipment or boxes in excess of 20lbs. Ability to stand or walk for duration of shift Ability to work flexible hours to include nights, weekends and holidays as needed Ability to operate office equipment such as computers

Background Requirements:

Requires a background check upon offer Requires a pre-employment drug screen upon offer

Benefits:

As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles. Comprehensive Medical, Dental and Vision Flexible Spending Account and Health Savings Account options 401k with an Employer Match Short Term and Long Term Disability Group and Supplemental Life & AD&D Gym Discount Program Pet Insurance Wellbeing Program and more! Don't meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Get to know us better:

www.imgacademy.com www.imgacademy.com/careers IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-JB1

Background Requirements:

Requires a background check upon offer Requires a drug test upon offer

Benefits:

As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time and seasonal/temporary roles. Comprehensive Medical, Dental and Vision Flexible Spending Account and Health Savings Account options 401k with an Employer Match Short Term and Long Term Disability Group and Supplemental Life & AD&D Gym Discount Program Pet Insurance Wellbeing Program and more! Don't meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Get to know us better:

www.imgacademy.com www.imgacademy.com/careers IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.