Front Office Supervisor, Legacy Hotel

About IMG Academy Named one of the Best and Brightest Companies to Work For in the Nation in 2024, IMG Academy is the world's leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life. IMG Academy provides growth opportunities for all student-athletes through an innovative suite of on-campus and online experiences: Boarding school and camps, via a state-of-the-art campus in Bradenton, Fla. Online coaching via the IMG Academy+ brand, with a focus on personal development through the lens of sport and performance Online college recruiting, via the NCSA brand, providing content, tools, coaching and access to a network of 40,000 college coaches

Title:

 

Front Office Supervisor Department:

 Legacy Hotel Position 

Summary:

 The Front Office Supervisor supports the daily operations of the Front Desk (Guest Services) team and is responsible for delivering attentive, courteous, and efficient service to all guests before arrival and throughout their stay. Key 

Responsibilities:

Act as a visible leader on the Guest Services team, setting the tone for professionalism, service standards, and teamwork Serve as a key support partner to the Front Office Manager by helping execute departmental goals, priorities, and initiatives Serve as Manager on Duty when assigned, addressing guest concerns, complaints, disturbances, special requests, and problem resolution Maintain daily records of room availability and rates; assist with setting and balancing the house and room assignments Review and manage guest request logs to ensure requests are executed accurately and timely Check guests in and out, answer phones, and assist with various guest needs throughout the day Work closely with the Housekeeping Department to ensure guest rooms are ready in alignment with daily reservations Demonstrate proficiency in all Front Desk systems, including check-in, check-out, and reservations Respond to guest inquiries regarding hotel services, facilities, hours of operation, dining, transportation, and local attractions Handle guest challenges in a friendly, professional, and solution-oriented manner Ensure proper logging, handling, and delivery of guest packages, mail, and messages Maintain effective communication and teamwork with hotel staff and other departments Document incidents, maintenance issues, or guest feedback in required systems Protect confidential guest and proprietary information in accordance with company policies Other duties as assigned by management

Qualifications:

Minimum of one (1) year of hotel guest services or front desk experience required Prior supervisory or lead experience preferred College coursework in Hospitality Management or a related field preferred Experience with hotel front office systems required; familiarity with OPERA preferred Ability to communicate information and ideas clearly, both verbally and in writing Proven ability to remain calm, professional, and objective in high-pressure situations Positive attitude with a collaborative, team-oriented mindset

Physical Demands and Work Environment:

Ability to lift, move, push and pull equipment or boxes in excess of 20lbs. Ability to stand or walk for duration of shift Ability to work flexible hours to include nights, weekends and holidays as needed Ability to operate office equipment such as computers

Background Requirements:

Requires a background check upon offer Requires a pre-employment drug screen upon offer

Benefits:

As a full-time member of our team, you will enjoy a comprehensive offering listed below. Connect with your talent acquisition specialist to learn more about benefits for our part-time roles. Comprehensive Medical, Dental and Vision Flexible Spending Account and Health Savings Account options 401k with an Employer Match Short Term and Long Term Disability Group and Supplemental Life & AD&D Gym Discount Program Pet Insurance Wellbeing Program and more! Don t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Get to know us better:

www.imgacademy.com www.imgacademy.com/careers IMG Academy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.