Hotel General Manager

Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

Operational & Financial Oversight Budgeting:

Ensure all departments meet established goals and submit annual Capital and R&M budgets for corporate approval.

Financial Compliance:

Monitor labor standards, room rate plans, and operating expenses. Manage hotel house banks, petty cash transmittals, and weekly deposits with accurate reconciliations.

Inventory & Pricing:

Oversee room inventory and conduct quarterly competitive rate surveys to ensure price-value assessment.

Management & Communication Meetings:

Lead Daily Huddles, weekly staff meetings, and monthly safety meetings. Participate in corporate revenue, budget, and regional operations calls.

Performance Audits:

Regularly audit departmental procedures and performance, modifying them as necessary to meet franchise and company standards.

Property Inspections:

Conduct daily guest room inspections and bi-weekly property walk-throughs to ensure cleanliness and safety standards.

Guest Satisfaction Complaint Resolution:

Evaluate and resolve guest complaints, monitoring feedback to implement corrective action plans.

Service Excellence:

Promote repeat business by ensuring guests receive flawless service.

Human Resources & Training Talent Management:

Interview, select, and onboard associates, ensuring all I-9 documentation is completed on the first day of employment.

Staff Development:

Ensure managers provide proper training and motivation to all staff members.

Discipline:

Lead all progressive discipline processes alongside a management witness.