Job Description
Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests.
Who We Are:
Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer:
Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more Who We Are:
Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer:
Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement Pet Insurance and Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks and more Many of our Leadership positions are bonus eligible What We're Looking For:
As a Guest Service Supervisor, you'll be at the heart of our guests' unforgettable experiences, leading our concierge, club services, and bell teams to deliver exceptional, personalized service. This role puts you in a dynamic position to inspire your team, collaborate with other departments, and elevate our guest experience. Partnering with the Guest Services Manager, you'll train and guide staff, answer guest inquiries, and ensure a seamless service experience. Who You Are:
Inspiring leadership skills to guide and motivate the team in delivering exceptional service Guest-focused approach to ensure every guest feels valued and well-cared for Highly organized and able to manage daily tasks and seamless coordination with departments Effective problem-solving skills to handle guest concerns quickly and professionally Knowledge of local attractions to offer personalized recommendations and enhance guest experience Veterans and military spouses encouraged to apply What You'll Do:
Oversee daily operations of concierge, club services, and bell teams. Supervise and support staff to maintain exceptional guest service encouraging repeat business. Assist in scheduling and manage labor costs effectively. Conduct training and ongoing coaching for staff development. Ensure high guest satisfaction with personalized, efficient service. Assist guests with reservations, transportation, and local recommendations. Address and resolve guest complaints promptly and professionally. Monitor service quality and uphold high standards. Coordinate with other departments for seamless service delivery. Keep knowledge of local events and attractions up-to-date. Maintain clean, organized, and well-stocked service areas. Collaborate with the Guest Services Manager to meet department goals. Manage guest service materials and supplies inventory. Attend meetings and contribute to improvement initiatives. Other duties as assigned. Your Experience Includes:
Minimum one year hotel operations experience, preferably in front office, concierge, club, or bell operations. Proficient knowledge of all hotel departments, front office operations, guest service standards, and hospitality industry practices. Familiar with all aspects of providing superior guest service. Proficient in using hotel management software and Microsoft Office Suite. Effective organization, communication, leadership and management skills. Ability to lift and carry food service trays weighting 35+ pounds. Ability to work flexible schedule to include evenings, weekends and holidays. Who You'll Supervise:
Lobby Concierge Club Concierge Guest Services Coordinator Bell Person Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
