Maintain a high level of guest satisfaction by overseeing the whole front office activities
Evaluate front-office team members' performance while also hiring, training, encouraging teamwork, and setting a high level of customer service standards
Increase occupancy and profitability by developing and promoting hotel services and amenities through up-selling strategies
Address all guest complaints, concerns, or incidents in a polite, timely, and responsive manner
Create financial and operational strategies for the guest service department that are consistent with the hotel's overall goals in the short and long term What are the requirements for this position?
High school diploma or equivalent certification required (GED)
3 years of previous experience working in the hospitality industry
2+ years managing a team in a hospitality role or equivalent customer service role
Proven customer service experience with a strong guest-focused mentality
Possess excellent management skills, communication skills, and multitasking skills This property is managed by OTO Development.

About OTO Development OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States. OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success. Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more. 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