FRONT DESK SUPERVISOR/HILTON Westshore Tampa Airport

Full Job Description

QUALIFICATIONS

Knowledge of hotel front desk procedures; previous front desk supervisory Experience preferred. Experience with Hilton system preferred. Experience/training skills, ability to accomplish necessary tasks on a computer. Ability to effectively communicate in the English language. Basic understanding of group billing concepts as well as arrival/departure flow to include preparation/room blocking.

DAILY DUTIES

Direct supervision of Front Desk Agents on his/her shift Overall Front Desk operations in the absence of the Night Manager or Front Office Manager. Performing all duties Front Desk agents are responsible for. Keeping the lines of communication open with both Front Desk Leaders and the staff members who report to you. Adhere to the policies of the Hotel as set forth in the Employee Handbook and report any observed violations to Front Office Manager. Maintain the highest level of employee/guest relations. Maintain a good working relationship with all Departments.. Instructing guest on local entertainment / dining as necessary. Maintenance of Front Desk equipment and supplies. Enthusiastically collecting guest feedback/comment cards.

OTHER REQUIREMENTS

Ability to work any assigned shift/work schedule. Any other task, written or verbal, assigned by

Management Education:

High school or equivalent (Preferred)

Experience:

Hotel experience: 1 year (Preferred) Benefits Health Insurance on the 1st of the following month Dental on the 1st of the following month Vision on the 1st of the following month 401(k) Paid time off Life insurance on the 1st of the following month etc.

EOE/AA/Disabled/Veteran Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance

Experience:

Hotel Front Desk:

1 year (Required)

Work Location:

In person