Front Office Manager/Guest Services Manager

Front Office Manager/Guest Services Manager 3.3 3.3 out of 5 stars 116 Hospitality Dr, Jackson, GA 30233 $16 an hour - Full-time Holiday Inn Express and Suites 4,859 reviews $16 an hour - Full-time Front Office Manager /

Guest Services Manager Job Title:

Front Office Manager /

Guest Services Manager Job Type:

Full-Time Reports To:

General Manager Job Summary We are seeking an experienced and customer-focused Front Office Manager / Guest Services Manager to oversee all front desk and guest service operations. The ideal candidate will lead the front office team, ensure exceptional guest experiences, manage daily operations efficiently, and maintain high standards of hospitality, professionalism, and guest satisfaction. Key Responsibilities Manage and supervise daily front office operations, including front desk, reservations, guest services, and concierge functions. Lead, train, coach, and motivate front desk and guest service staff to deliver outstanding customer service. Ensure smooth check-in and check-out processes while maintaining operational efficiency. Handle guest concerns, complaints, and special requests promptly and professionally. Monitor room inventory, occupancy levels, and guest service standards. Coordinate with housekeeping, maintenance, sales, and other departments to ensure seamless guest experiences. Prepare staff schedules and manage labor costs effectively. Conduct performance evaluations and ongoing staff development. Maintain accurate guest records and ensure compliance with company policies and procedures. Monitor billing accuracy and front office financial controls. Review guest feedback and implement service improvement initiatives. Ensure compliance with safety, security, and hospitality industry regulations. Qualifications Minimum 2-5 years of front office, guest services, or hospitality management experience. Previous supervisory or management experience preferred. Strong leadership, communication, and interpersonal skills. Excellent problem-solving and conflict-resolution abilities. Proficiency with hotel property management systems (PMS) and Microsoft Office. Ability to work flexible schedules, including weekends, holidays, and evenings as needed. Strong organizational skills and attention to detail. High school diploma or equivalent required. Preferred Skills Experience with hotel operations and guest relations. Knowledge of revenue management and reservation systems. Ability to multitask in a fast-paced environment. Strong customer service mindset with a passion for hospitality Benefits Competitive salary Health, dental, and vision insurance Paid time off Vacation Employee discounts Professional development opportunities Performance-based incentives Indeed Posting Intro Join our team as a Front Office Manager / Guest Services Manager and play a key role in creating exceptional guest experiences. We are looking for a hospitality professional with strong leadership skills, a passion for customer service, and the ability to manage daily front office operations while ensuring the highest level of guest satisfaction.

Pay:

$16.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Free parking Health insurance Life insurance Paid time off Vision insurance

Experience:

Hotel experience: 1 year (Required)

Work Location:

In person