Hotel General Manager

The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He/She should be an ambassador for the brandandthehotel. Provide leadership and strategic planning to all departments in support of ourservice culture, maximized operations,and guest satisfaction. Work Very closely withthe hotel owners and other stakeholders.

Responsible for managing thehotelmanagement team (HOD's) and overall hoteltargets to deliver an excellent Guest experience. A General Manager would also berequired to manage between profitability and guest satisfaction measures.

GM DUTIES AND RESPONSIBILITIES

Oversee the operations functions of the hotel, as per the Organizational chart.Hold regular briefings and meetings with allheadsof departments.Ensure full compliancewithHotel operating controls,SOPs, policies, procedures,and service standards.Lead all key property issuesincluding capital projects, customer service,and refurbishment.Handling complaints, and over seeing the service recovery procedures.Responsible for the preparation, presentation,and subsequent achievement ofthe hotel's annual Operating Budget, Marketing & Sales Plan,and Capital Budget.Manage on going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.Ensure all decisions are made in the best interest of the hotels and management.Deliver hotel budget goals and set other short andlong-termstrategic goals forthe property.Developimprovement actions,andcarry outcostsavings.A strong understanding of P&L statements and the ability to react with impactfulstrategiesClosely monitor the hotel's business reports daily and take decisions accordingly.Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin &General,areon target andaccurate.Maximizing room yield andhotel/resortrevenue through innovative salespractices and yield management programs.Prepare a monthly financialreportfor the owners andstakeholders. Draw up plans andbudgets(revenues, costs, etc.) for the owners.Helping in the procurement of operating supplies and equipment, and contractingwith third-party vendors for essential equipment and services.Act as a final decision-makerin hiring a key staff.Coordination with HOD's for the execution of all activitiesand functions.Overseeing and managing all departments and working closely with departmentheadsdaily.Manage and develop the Hotel Executive team to ensure career progression anddevelopment.Be accountable fortheresponsibilities of department heads and take ownershipof all guest complaints.Provide effective leadership to hotel team members.Lead in all aspects of business planning.Respond to audits to ensure continual improvement is achieved.Corporate client handling andtakingpart in new clientacquisition along with thesales team whenever required.Assisting in residential sales as and when required anddevelopingstrong salesprospects.Responsible for safeguarding the quality of operations both (internal & externalaudits).Responsible for legalization, Occupational Health & Safety Act, fire regulations,and other legal requirements.Other duties may be assigned by a supervisor at their discretion.

Pay:

$60,087.36 - $72,363.27 per year

Benefits:

Dental insurance Employee discount Health insurance

Work Location:

In person