Front Desk Supervisor

Seeking a Hotel Front Desk Supervisor to manage the daily operations of the front office and ensure high levels of guest satisfaction and operational efficiency. You will act as a bridge between management and front desk staff, focusing on team leadership, guest relations, and administrative oversight.

Team Leadership :

Supervises front desk staff, including training to specific standards, and maintaining regular performance standards.

Guest Service Management :

Resolves complex guest complaints, oversees smooth check-in/check-out processes, and ensures all interactions meet professional standards.

Operations & Administration :

Creates weekly staff schedules, manages inventory of office and guest supplies, and maintains accurate billing and cash handling procedures.

Interdepartmental Coordination :

Communicates critical shift information to other hotel departments and may serve as the "Manager on Duty" during specific shifts.

Key Requirements Experience :

Preferably at least one year of hotel front desk experience, though other relatable experience will be considered.

Skills :

Proficiency in Property Management Systems (PMS) and Microsoft Office is preferred. Strong communication, multitasking, and basic mathematical skills are essential.

Education :

A High School Diploma or GED is preferred.

Availability :

Flexibility is required, including nights, weekends, and holidays, as we are operational 24/7.

Job Type:

Full-time Pay:

$16.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Free parking Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply Application Question(s): Do you have hotel experience? Do you live within 45 minutes of Tybee? Ability to

Commute:

Tybee Island, GA 31328 (Required)

Work Location:

In person