Guest Services Manager

Guest Services Manager Aqua Surf Waikiki - 2.3 Honolulu, HI Job Details Full-time $63,000 - $70,000 a year 1 day ago Qualifications Practicing in a sourcing or procurement role CPR Certification Staff supervision Preparation of internal financial performance reports Cash amount verification Internal controls Team member evaluation Accounts receivable management Staff scheduling Budget monitoring Answering guest questions Team scheduling Performance feedback (performance evaluation method) Managing hospitality teams Mid-level SOX Revenue forecasting Invoice payment processing First Aid Certification Increasing revenue Variance analysis reporting Hotel staff training Hotel and accommodations guest complaints handling Monthly financial performance reviews Yield management Workforce management Hotel daily report preparation Hotel operations budget management Task assignment Financial compliance Full Job Description Salary range: $63,000 - $70,000 JOB SUMMARY In conjunction with the General Manager, responsible for the leadership, training, and daily supervision of the above listed positions. Responsible for all Guest Services aspects of the hotel operation. Address Guest concerns and inquiries; Direct liaison with Housekeeping and Maintenance department on daily operations. Work with Revenue Management Team and Sales and Marketing Teams on driving occupancy and revenue production. Prepare monthly forecast and variance report with GM/Hotel Manager oversight.

EXPERIENCE 2

year degree/diploma from an accredited college or university or equivalent additional experience. 3 or more years supervisory experience in Guest Services preferred. CPR/First Aid preferable.

CORE RESPONSIBILITIES

Manage day-to-day operations of the Guest Service Department including a daily review of room availability to maximize revenue and occupancy. Schedule/plan work assignments for the department and supervise staff. Ensure that all Guest Service Agents follow established guidelines including cash handling, key control and any Sarbanes Oxley guidelines that have been established by operations at Team Headquarters. Participate in revenue management calls with SMR colleagues; lead property tactics with GM/Hotel Manager support. Audit all cash banks in the department on a weekly basis. Handle accounts payable and accounts receivable for Department. Handle procurement for Department. Prepare and conduct performance evaluations for each team member on an annual basis. Prepare monthly forecast and variance reports; address key areas of opportunity with GM/Hotel Manager support. Perform other duties as assigned. #imvwro Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.