Guest Services Manager Ticketing & Theater

Guest Services Manager -

Ticketing & Theater Location:

Putnam Museum and Science Center, Davenport, IA Reports To:

VP of Marketing & Membership Status:

Full-Time, exempt

Position Summary:

The Guest Services Manager - Ticketing & Theater is a key leader in delivering an exceptional guest experience at the Putnam Museum & Science Center. This role oversees the daily operations of the museum's Ticketing & Theater, including film licensing and scheduling, ticketing setup, guest information collection and staff supervision. The manager ensures smooth, engaging, and efficient service while supporting the museum's mission to inspire curiosity and learning. This position champions the Putnam's "Fans First" customer service philosophy, which emphasizes creating memorable, welcoming, and guest-centered experiences for every guest. The ideal candidate leads by example, fostering a culture of enthusiasm, responsiveness, and hospitality across all guest-facing areas.

Key Responsibilities:

Theater Operations Manage film licensing, including contract negotiation, reporting and compliance. Schedule movie showings and coordinate with marketing for promotions. Maintain theater equipment and ensure readiness for screenings. Monitor audience feedback and adjust programming as needed. Concessions Management Oversee ticketing and management of ticketing software Train and supervise ticketing staff. Provide pricing insights and promotion recommendations Monitor sales performance and implement strategies to increase revenue. Guest Services Leadership Supervise part-time and seasonal staff in theater and ticketing. Provide cross-training and support for concessions, store, and hosting roles. Ensure excellent customer service and resolve guest concerns. Promote and model the "Fans First" philosophy in all guest interactions. Collaborate with other departments to support events and programming. Administrative & Strategic Duties Report performance metrics and insights to both supervisors. Assist in budget planning and cost control for assigned areas. Contribute to marketing analysis and membership engagement strategies. Support emergency procedures and staff readiness.

Qualifications:

Experience in guest services, hospitality, or theater management. Strong organizational and communication skills. Ability to manage multiple priorities and lead a team. Familiarity with film licensing and scheduling are preferred. Availability to work flexible hours, including weekends and holidays.

Core Competencies:

Customer-focused mindset Detail-oriented and proactive Team leadership and collaboration Problem-solving and adaptability Passion for creating "Fans First" experiences

Job Type:

Full-time Pay:

$35,600.00 - $37,250.00 per year

Benefits:

Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person