Hotel General Manager

The Opportunity We are a celebrated boutique resort in the heart of the Midwest — recognized with multiple industry awards and consistently ranked among the top performers in our global portfolio. We are seeking a dynamic, people-first General Manager to lead our team into its next chapter of excellence. This is more than an operations role. You will be the heart of our culture — someone who inspires loyalty, elevates standards, and creates an environment where both guests and team members thrive. If you lead with accountability, enthusiasm, and adaptability, we want to meet you. What We're Looking For The ideal candidate brings: ▸ A genuine passion for hospitality and a commitment to creating memorable guest experiences ▸ A collaborative leadership style that builds high-performing teams rooted in trust and accountability ▸ The ability to inspire enthusiasm and excellence at every level of the organization ▸ Sharp business acumen balanced with emotional intelligence ▸ Comfort with change — you embrace new technology, processes, and challenges as opportunities Required Qualifications ▸ Minimum 3 years of experience as a Hotel General Manager ▸ Demonstrated success driving guest satisfaction scores, RevPAR performance, and NOI ▸ Proven track record of budget management, financial accountability, and P&L ownership ▸ Proficiency in Opera Cloud (PMS) — required ▸ Strong communication skills with the ability to lead, motivate, and develop diverse teams ▸ Experience building and sustaining positive, results-driven workplace cultures ▸ Comfort with technological troubleshooting and rapid adaptation to new systems and tools Preferred Qualifications These are a plus — not all are required: ▸ Food & Beverage management experience, including full-service restaurant operations ▸ Event and banquet management — from intimate gatherings to signature property events ▸ Lifestyle and/or resort hotel experience in an independent or boutique environment ▸ Experience leading a property through brand evolution, renovation, or relaunch Key Responsibilities ▸ Lead all hotel operations across rooms, F&B, events, and guest services ▸ Champion team culture through regular coaching, recognition, and accountability ▸ Own full P&L responsibility including budgeting, forecasting, and cost control ▸ Drive revenue strategy in partnership with sales and revenue management teams ▸ Maintain Opera Cloud system integrity and oversee staff training on technology ▸ Uphold and enhance award-winning standards across all guest touchpoints ▸ Build and retain a high-performing leadership team through mentorship and development ▸ Manage vendor relationships, capital projects, and property maintenance ▸ Serve as the visible, inspiring face of the property for guests, partners, and community ▸ Adapt swiftly to operational challenges and introduce innovative solutions Our Culture Promise We believe exceptional guest experiences begin with exceptional team experiences. Our GM will be a genuine culture steward — someone who holds high standards while leading with empathy, celebrates wins loudly, and creates a workplace where people are proud to come to work every day.

Pay:

From $65,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Application Question(s):

Proficiency Opera Cloud Experience:

Hotel or Resort Management:

3 years (Required)

Language:

English (Required) spanish (Preferred)

Work Location:

In person Hotel General Manager Galena, IL 61036 From $65,000 a year - Full-time From $65,000 a year - Full-time The Opportunity We are a celebrated boutique resort in the heart of the Midwest — recognized with multiple industry awards and consistently ranked among the top performers in our global portfolio. We are seeking a dynamic, people-first General Manager to lead our team into its next chapter of excellence. This is more than an operations role. You will be the heart of our culture — someone who inspires loyalty, elevates standards, and creates an environment where both guests and team members thrive. If you lead with accountability, enthusiasm, and adaptability, we want to meet you. What We're Looking For The ideal candidate brings: ▸ A genuine passion for hospitality and a commitment to creating memorable guest experiences ▸ A collaborative leadership style that builds high-performing teams rooted in trust and accountability ▸ The ability to inspire enthusiasm and excellence at every level of the organization ▸ Sharp business acumen balanced with emotional intelligence ▸ Comfort with change — you embrace new technology, processes, and challenges as opportunities Required Qualifications ▸ Minimum 3 years of experience as a Hotel General Manager ▸ Demonstrated success driving guest satisfaction scores, RevPAR performance, and NOI ▸ Proven track record of budget management, financial accountability, and P&L ownership ▸ Proficiency in Opera Cloud (PMS) — required ▸ Strong communication skills with the ability to lead, motivate, and develop diverse teams ▸ Experience building and sustaining positive, results-driven workplace cultures ▸ Comfort with technological troubleshooting and rapid adaptation to new systems and tools Preferred Qualifications These are a plus — not all are required: ▸ Food & Beverage management experience, including full-service restaurant operations ▸ Event and banquet management — from intimate gatherings to signature property events ▸ Lifestyle and/or resort hotel experience in an independent or boutique environment ▸ Experience leading a property through brand evolution, renovation, or relaunch Key Responsibilities ▸ Lead all hotel operations across rooms, F&B, events, and guest services ▸ Champion team culture through regular coaching, recognition, and accountability ▸ Own full P&L responsibility including budgeting, forecasting, and cost control ▸ Drive revenue strategy in partnership with sales and revenue management teams ▸ Maintain Opera Cloud system integrity and oversee staff training on technology ▸ Uphold and enhance award-winning standards across all guest touchpoints ▸ Build and retain a high-performing leadership team through mentorship and development ▸ Manage vendor relationships, capital projects, and property maintenance ▸ Serve as the visible, inspiring face of the property for guests, partners, and community ▸ Adapt swiftly to operational challenges and introduce innovative solutions Our Culture Promise We believe exceptional guest experiences begin with exceptional team experiences. Our GM will be a genuine culture steward — someone who holds high standards while leading with empathy, celebrates wins loudly, and creates a workplace where people are proud to come to work every day.

Pay:

From $65,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Application Question(s):

Proficiency Opera Cloud Experience:

Hotel or Resort Management:

3 years (Required)

Language:

English (Required) spanish (Preferred)

Work Location:

In person