Hotel Operations Manager

Hotel Operations Manager Candlewood Suites Springfield - 3.2 Springfield, IL Job Details Full-time $45,000 - $52,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) matching Employee discount Qualifications Hospitality Management Sales Expense management English High school diploma or GED Profit & loss Bachelor's degree Guest services Leadership Marketing Hotel experience Full Job Description What's the job? As Operations Manager, you'll keep our hotel running smoothly, make sure everything is working well and all our guests are safe and comfortable. You'll maximize financial returns, driving development of people, creating and maintaining a memorable guest experience, executing brand standards, and building awareness of hotel and brand in the local community. You may act as the General Manager in his/her absence. Financial

• Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments
• Monitor and report variances against budget and control labour costs and other expenses
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty
• Foster positive owner relationships if applicable and assist in providing ongoing information and status reports Responsible Business
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel's or owner's policies and procedures and regulatory requirements. Maintain relations with outside contacts
• Comply with federal, state and local laws regarding health, safety and alcohol services
• Maintain a focus and commitment to operating a "green" hotel
• Perform other duties as assigned. May also serve as manager on duty Guest Experience
• Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner
• Review guest feedback and implement strategies for continuous improvement
• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP's, large groups and other key guests
• Lead marketing efforts to up sell guests on hotel services, offerings, and amenities What we need from you
• Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration
• 3 years' guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience.
• Previous extended stay experience or experience in a hotel of similar size and complexity preferred.
• Must speak fluent English.
• Other languages preferred.

Job Type:

Full-time Pay:

$45,000.00 - $52,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Ability to

Commute:

Springfield, IL 62703 (Required) Ability to

Relocate:

Springfield, IL 62703: Relocate before starting work (Required)

Work Location:

In person