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- Global Hotel Operations, Glo… American Express Global Business Travel CWT
- Global Hotel Operations, Global Distribution Manager Boston, MA Apply Amex GBT is a place where colleagues find inspiration in travel as a force for good and
- through their work
- can make an impact on our industry.
We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We are seeking a strategic and experienced Hotel Integration Project Manager to lead the execution of key Hotel projects from initiation to closure. In this role, you will drive revenue and yield growth through multi-channel platform integrations while managing client relationships, operational processes, and cross-functional collaboration. You will serve as a subject matter expert in Online Booking Tool (OBT) optimization and content management, working globally with internal teams and external clients to ensure successful project delivery and customer satisfaction. What You'll Do Lead and execute the core business strategy for RoomIt's global channel integration and operational requirements across multiple platforms (OBT, myCWT web/mobile, Power Hotel, and emerging products) Manage end-to-end integration project activities, including planning, scheduling, and controlling timelines while identifying and escalating risks to leadership Serve as the primary client liaison, interpreting data, resolving booking channel issues, and acting as an extension of sales teams for key accounts Develop and execute client pilot strategies, managing all pilot execution and communication with clients and internal stakeholders Establish prioritization frameworks for all integration activities, ensuring alignment across departments and clear communication of project status, forecasts, and risks Collaborate with Product & Technology teams on issue resolution and development prioritization, while working directly with OBT vendors to accomplish strategic goals Lead the strategy for global content availability and distribution, ensuring local market complexities are understood and addressed Manage, train, develop, and lead the Global Distribution team while monitoring capacity alongside expanding integration requirements Develop integration forecast models to project revenue impact and support the Director of Hotel Operations in broader portfolio planning Perform periodic project reviews to capture lessons learned and ensure continuous improvement across the integration portfolio What We're Looking For Bachelor's Degree with 5+ years of experience in a similar project management or integration role (or 10+ years of equivalent work experience) Travel industry knowledge with technical systems and Online Booking Tool (OBT) expertise preferred Proficiency with MS Office Suite (Outlook, Excel, PowerPoint) and project management tools such as Smartsheet Exceptional problem-solving and organizational skills with proven ability to manage large-scale, complex initiatives Strong analytical and reporting capabilities with the ability to synthesize data from multiple sources and communicate insights effectively Demonstrated experience leading virtual and global teams with the ability to influence stakeholders at all organizational levels without direct authority Outstanding communication skills tailored to diverse audiences, with the ability to demonstrate clear value creation Self-motivated, creative, and highly flexible thought leader who thrives in fast-paced, high-pressure environments while managing multiple concurrent projects Strong commercial acumen and business leadership qualities with a customer-service orientation and genuine enthusiasm for client success General understanding of the client lifecycle (sales, implementation, ongoing services) and ability to work effectively under time constraints Willingness to travel occasionally as needed Location United States The US national base salary range for this position is from $88,200.00
00 The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance (https://experience100.ehr.com/LinkClick.aspx?fileticket=CjACTXO3wMk%3d&portalid=66) The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks:
get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) . What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for! Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/) Active Filters CWT
- Global Hotel Operations, G.
.. Boston, MA Clear All Apply
