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Hotel General Manager
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Quality Inn Grayling
Grayling, MI (In Person)
$55,000 Salary, Full-Time
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Job Description
Job Overview We are seeking a dynamic and experienced Hotel General Manager to lead our hospitality team with energy and enthusiasm. In this pivotal role, you will oversee all aspects of hotel operations, ensuring exceptional guest experiences, operational excellence, and financial performance. Your leadership will inspire staff, optimize revenue opportunities, and uphold the highest standards of hospitality. The ideal candidate is passionate about guest service, possesses strong management skills, and thrives in a fast-paced environment. This paid position offers an exciting opportunity to shape the success of a vibrant resort or hotel property. Responsibilities Lead and supervise all hotel departments, including front desk, housekeeping, food & beverage, and maintenance to ensure seamless operations. Develop and implement strategies to maximize revenue management and occupancy rates while maintaining high service standards. Oversee guest relations by addressing concerns promptly, ensuring memorable experiences that foster loyalty. Manage human resources functions such as hiring, training, performance evaluations, and staff scheduling to cultivate a motivated team. Maintain budgetary controls, monitor financial performance, and analyze reports to meet profitability goals. Ensure compliance with safety regulations, hotel policies, and industry standards across all departments. Oversee the night audit process and ensure accurate accounting procedures are followed at all times. Utilize multi-line phone systems with professional phone etiquette to handle guest inquiries efficiently. Foster a positive work environment that encourages teamwork, leadership development, and continuous improvement. Requirements Proven experience in hotel management or hospitality management roles with supervising experience. Strong knowledge of revenue management strategies and budget control. Excellent customer service skills with the ability to handle guest relations diplomatically. Multilingual or bilingual abilities are highly desirable for effective communication with diverse guests and staff. Familiarity with front desk operations, night audit procedures, and multi-line phone systems. Demonstrated leadership skills in managing teams within a resort or hotel setting. Experience in human resources functions including hiring practices and staff development. Ability to manage multiple priorities effectively in a fast-paced environment while maintaining professionalism and attention to detail. Join us as our Hotel General Manager and lead with energy! Bring your hospitality expertise to create unforgettable guest experiences while driving operational success in a vibrant setting. We value passionate leaders who are committed to excellence in every aspect of hotel management!