Hotel General Manager

Job Summary We are seeking a dynamic and energetic Hotel General Manager to lead our hospitality team and ensure exceptional guest experiences. As the driving force behind daily operations, you will oversee all aspects of hotel management, from guest services and staff supervision to revenue optimization and financial oversight. Your leadership will foster a welcoming environment, uphold high standards of hospitality, and drive the hotel's success. This role offers an exciting opportunity to shape memorable guest stays while managing a diverse team in a vibrant resort or hotel setting. Responsibilities Lead and supervise all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and high-quality service delivery Develop and implement operational strategies to maximize revenue, improve guest satisfaction, and enhance overall hotel performance Oversee expense control to meet financial targets while maintaining service excellence Manage human resources functions such as hiring, training, performance evaluations, and staff development to build a motivated and skilled team Ensure compliance with health, safety, and hospitality regulations; conduct regular audits including night audit procedures for financial accuracy Foster positive guest relations by addressing concerns promptly and ensuring personalized service that exceeds expectations Utilize hospitality management software and multi-line phone systems with professional phone etiquette to facilitate efficient communication Oversee guest services operations including reservations, check-in/check-out procedures, and handling guest inquiries with professionalism in multiple languages or bilingual settings when applicable Experience Proven supervising experience in a hospitality or hotel management environment with demonstrated leadership capabilities Extensive hotel experience across various departments such as front desk operations, guest services, or resort management Strong background in hospitality management principles including revenue management, budgeting, human resources, and customer service excellence Familiarity with hotel management systems, multi-line phone systems, night audit processes, and front desk operations Exceptional communication skills Experience in managing large teams within a fast-paced environment while maintaining high standards of hospitality and guest satisfaction Join us in creating memorable experiences for our guests while leading a passionate team dedicated to excellence. This role is perfect for an energetic leader eager to make a lasting impact in the hospitality industry!

Pay:

$58,656.00 - $60,000.00 per year

Benefits:

Employee discount Flexible schedule Health insurance Paid time off

Work Location:

In person