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Hotel General Manager Hyatt Place Grand Rapids South - 4.0 Wyoming, MI Job Details Full-time $50,000 - $60,000 a year 1 day ago Qualifications Operations management Multilingual Talent management Team development Multi-line phone systems Full Job Description Overview We are seeking a dynamic and experienced Hotel General Manager to lead the overall operations of our hospitality property. In this pivotal role, you will drive excellence in guest services, oversee daily hotel functions, and ensure the achievement of financial and operational goals. Your leadership will foster a welcoming environment, motivate teams, and uphold the highest standards of hospitality management. This position offers an exciting opportunity to shape memorable guest experiences while managing a thriving hotel operation. Duties Oversee all aspects of daily hotel operations, including front desk, housekeeping, food and beverage, maintenance, and guest services to ensure seamless service delivery. Lead and supervise hospitality teams, providing guidance, training, and motivation to uphold hotel standards and foster a positive work environment. Manage hospitality operations budgets, monitor financial performance, and implement revenue management strategies to maximize profitability. Utilize property management systems (PMS) and hospitality reservation systems to optimize booking processes and guest experiences. Maintain high levels of customer service by ensuring guest relations meet or exceed established standards for hotel guest service. Develop and implement policies aligned with hotel management best practices, human resources protocols, and safety regulations. Coordinate with marketing and sales teams to promote hotel offerings and enhance occupancy rates. Ensure compliance with all legal requirements, health and safety regulations, and hotel policies. Handle guest inquiries, complaints, and special requests with professionalism using effective managerial communication skills. Oversee the recruitment, training, and development of staff to build a high-performing hospitality team. Experience Proven experience in overseeing daily hotel operations within a hospitality management environment. Supervising experience leading diverse teams in a fast-paced setting. Strong background in revenue management, budgeting, and financial operations specific to the hospitality industry. Familiarity with property management systems (PMS), hospitality reservation systems, multi-line phone systems, and phone etiquette. Multilingual or bilingual abilities are highly desirable for effective communication with diverse guests and staff. Demonstrated leadership skills in managing hospitality teams while maintaining high standards of guest services. Excellent customer service skills with a focus on guest relations and problem resolution. Knowledge of human resources practices related to hiring, training, performance evaluation, and staff development within the hotel sector. Join us as our Hotel General Manager to lead an energetic team dedicated to delivering exceptional guest experiences! Your expertise will inspire excellence across all facets of hotel operations while creating a vibrant atmosphere that keeps guests coming back time after time.

Pay:

$50,000.00 - $60,000.00 per year

Work Location:

In person