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Front Desk Manager
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Microtel Inn & Suites by Wyndham Eagan, MN
Eagan, MN (In Person)
$40,816 Salary, Full-Time
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Job Description
Front Desk Manager Microtel Inn & Suites by Wyndham Eagan, MN Eagan, MN Job Details Full-time $18 - $20 an hour 4 hours ago Benefits Paid time off Employee discount Referral program Qualifications Customer communication Teamwork Resort Collaboration Managing hospitality teams Property management systems (PMS) Team motivation (leadership skill) Full Job Description Job Overview We are seeking an energetic and dedicated Front Desk Manager to lead our guest services team at a vibrant Hotel environment. In this pivotal role, you will be the welcoming face of our property, ensuring every guest receives exceptional hospitality from check-in to check-out. Your leadership will drive a positive guest experience, foster team collaboration, and uphold the highest standards of customer service. If you thrive in dynamic settings and possess a passion for hospitality, this opportunity is perfect for you to make a lasting impact. Duties Oversee daily front desk operations, ensuring smooth and efficient check-in and check-out processes for all guests Lead, motivate, and train front desk staff to deliver outstanding guest services and uphold brand standards Manage guest relations by addressing inquiries, resolving issues promptly, and exceeding expectations Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met seamlessly Implement multilingual communication strategies to assist diverse guests and enhance their experience Maintain accurate records of reservations, billing, and guest preferences using hotel management systems Ensure compliance with safety protocols and hotel policies at all times Requirements Proven experience in hotel front desk operations or hospitality management, preferably in a resort setting Strong leadership skills with the ability to motivate and develop a diverse team Excellent customer service skills with a friendly, professional demeanor Bilingual or multilingual abilities are highly desirable to serve an international clientele effectively Knowledge of hotel management software and reservation systems Exceptional communication skills to interact confidently with guests from various backgrounds Passion for hospitality and creating memorable guest experiences Join us in delivering exceptional service that transforms ordinary stays into extraordinary memories! We value energetic leaders who are committed to fostering a welcoming environment where guests feel valued and cared for. This paid position offers an exciting opportunity to grow your career within a vibrant hospitality setting.