Front Desk Supervisor-Holiday Hills Resort

Front Desk Supervisor-Holiday Hills Resort 3.4 3.4 out of 5 stars Branson, MO 65616 Holiday Inn Club Vacations 1,838 reviews The Front Desk Supervisor will assist in leading the team by creating a warm, inviting, and memorable experience for our owners and guests. This individual will participate in the hiring, training, evaluation, and supervision of all personnel. Additional responsibilities include ongoing training, coaching, and counseling. This individual will ensure the staff's commitment to maintaining service expectations through observation, communication, and recognition.

COMPANY BENEFITS

Excellent Company Culture Comprehensive Benefits:

Medical, Dental, Vision & Prescription EAP - Employee Assistance Program 401K with Company Match EAP-Employee Assistance program Plenty of PTO Heavily Discounted Hospitality Stays & the

Company Perks Website Tuition Assistance Growth Opportunities & Stability Shift Requirements:

Open availability is required, including weekends and holidays.

ESSENTIAL DUTIES AND TASKS

Assist Front Desk Manager in assuring Front Desk business transactions (check-ins/out, etc.) are completed in accordance with company standards. Assist in leading the front desk team toward providing an exceptional and memorable vacation experience for all guests, including coaching, ongoing training, and counseling. Assist the Guest Services Manager in the creation and implementation of action plans to increase departmental scores. Assist the Guest Services Manager in producing certain management reports on a weekly or monthly basis. Other projects as assigned by the General Manager, Senior Guest Services Manager, or Guest Services Manager.

SUPERVISORY RESPONSIBILITIES

Observe and provide direct constructive feedback to employees. Displays unique problem-solving to obtain a positive outcome in adverse guest and employee situations. Effectively communicate within the Front Office and to its partners, Maintenance, Housekeeping, Activities, etc. Along with the Guest Services Manager, the Guest Services Supervisor will create and implement goals and plans to develop the staff to exceed guest and owner expectations. Responsible for assisting in training all new team members and certifying them in processes. EDUCATION and/or

EXPERIENCE

High school diploma or GED Preferred 2 years of experience in a supervisory role Previous experience in a Front Office, Reservations, or Customer Service is required

QUALIFICATIONS

Must be proficient in working with Microsoft Office. Must have excellent guest and employee relations skills. Ideal candidates will have exceptional verbal and written communication skills. Demonstrates a sincere dedication to providing an unsurpassed level of ownership and guest satisfaction Demonstrates a professional business appearance and upbeat, pleasant personality Demonstrates a high degree of judgement and makes sound decisions At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We're committed to growing our people, memberships, resorts, and guest love. That's why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we're looking for you. #INDRO1 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.