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Guest Service Supervisor

Job

Double Star Maryland Heights Llc

Maryland Heights, MO (In Person)

$36,707 Salary, Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/15/2026

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Job Description

Guest Service Supervisor Double Star Maryland Heights Llc Maryland Heights, MO Job Details Full-time $15 - $18 an hour 6 hours ago Benefits Opportunities for advancement Qualifications High school diploma or GED Full Job Description Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are looking for a customer-focused Guest Service Supervisor to join our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel. The ideal candidate has previous hospitality experience, a knack for building rapport with guests, and a passion for providing exceptional customer service.
Responsibilities:
Supervise front desk staff Respond to guest concerns and resolve them appropriately Coordinate with other departments within the hotel to ensure guest satisfaction Anticipate the needs of guests and build rapport Uphold the highest standards of cleanliness, sanitation, safety, and conduct Maintain accurate records of registration and payment information
Qualifications :
High school diploma/GED required Familiarity with hospitality industry standards Knowledge of front desk operations and procedures Proficient in English; knowledge of other languages is a plus Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations Ability to demonstrate genuine care for customers and employees Ability to work in a fast-paced environment