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Job Description
Description:
Operations Management Oversee all daily resort operations, including hotel, waterpark, arcade, food and beverage, housekeeping, maintenance, front office, and guest services. Ensure all departments operate efficiently while maintaining high service and cleanliness standards. Develop and implement operational procedures and best practices to improve efficiency and guest satisfaction. Monitor resort appearance, functionality, and overall guest experience throughout the property. Ensure compliance with all local, state, and federal regulations, including health, safety, labor, and licensing requirements. Guest Experience Maintain a strong focus on guest satisfaction and service excellence. Address guest concerns and resolve escalated issues promptly and professionally. Monitor guest feedback, online reviews, and satisfaction scores to identify opportunities for improvement. Foster a welcoming, family-friendly environment throughout the resort. Financial Management Develop and manage annual budgets, forecasts, and operational goals. Monitor financial performance, including revenue, labor costs, expenses, and profitability. Analyze financial reports and implement strategies to improve revenue and control costs. Drive occupancy, waterpark attendance, arcade revenue, and ancillary sales opportunities. Leadership & Team Development Recruit, hire, train, coach, and develop department leaders and team members. Promote a culture of accountability, teamwork, professionalism, and guest service excellence. Conduct regular leadership meetings and performance evaluations. Support employee engagement, retention, recognition, and professional development initiatives. Monitor and track turnover rates and implement retention strategies to improve team stability. Waterpark & Arcade Oversight Ensure waterpark operations meet all safety standards and regulatory requirements. Partner with department leaders to maintain safe, efficient, and guest-focused entertainment operations. Monitor water quality, ride safety inspections, and arcade equipment maintenance schedules. Ensure proper staffing levels and operational readiness during peak seasons and special events. Sales & Revenue Growth Collaborate with sales and marketing teams to increase occupancy and resort visitation. Support promotions, events, group bookings, and community partnerships. Identify opportunities to improve guest spending and enhance resort offerings.
Requirements:
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred. Minimum of 5 years of hotel or resort management experience required. Previous experience overseeing family entertainment venues, waterparks, or large-scale resort operations preferred. Strong leadership, communication, and problem-solving skills. Proven ability to manage budgets, financial reporting, and operational performance. Knowledge of hospitality industry standards, guest service practices, and safety regulations. Ability to work flexible schedules, including nights, weekends, and holidays as needed. Physical Requirements Ability to stand and walk for extended periods. Ability to move throughout the resort property, including outdoor areas and waterpark facilities. Ability to occasionally lift up to 25 pounds.
