Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Guest Services Supervisor
Job
Exclusive Hotels
Charlotte, NC (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
61
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Guest Services Supervisor
You will join us as a Guest Services Supervisor, delivering warm, attentive hospitality while supporting the smooth running of our front of house operation. You will lead by example, support the Guest Services team on shift, and help ensure every guest experience reflects the high standards Pennyhill Park is known for.
At Pennyhill Park, we believe in rewarding our team for their passion and dedication. As part of our team, you'll enjoy:
As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.
Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.
Job Type:
PermanentJob Sector:
Admin, SecretarialRegion:
South EastLocation:
BagshotSalary:
£29,224 to £29,224 per annumSalary Description:
£29,224 annual salary and fantastic benefitsPosted:
07/05/2026Recruiter:
Exclusive HotelsJob Ref:
exclusive/TP/256965/7575 Pennyhill Park in Bagshot, Surrey, part of the Exclusive Collection, is a luxury hotel known for its elegance and attention to detail. Home to a Michelin-star restaurant and world-class service, it is a place where excellence and attention to detail define every experience.You will join us as a Guest Services Supervisor, delivering warm, attentive hospitality while supporting the smooth running of our front of house operation. You will lead by example, support the Guest Services team on shift, and help ensure every guest experience reflects the high standards Pennyhill Park is known for.
At Pennyhill Park, we believe in rewarding our team for their passion and dedication. As part of our team, you'll enjoy:
- Competitive pay, plus service charge
- Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
- Free meals while on duty
- Free access to the on-site gym and parking
- Access to our Employee Assistance Programme and wellbeing resources
- Exclusive discounts and perks through Hospitality Essentials
- Opportunities for growth, learning, and internal movement within the Exclusive CollectionKey Responsibilities
- Support the day-to-day Guest Services operation and lead shifts
- Be a visible, welcoming presence for guests during arrival and departure
- Support and guide Guest Services Assistants on shift
- Handle guest enquiries and resolve issues professionally
- Work closely with Housekeeping, Food & Beverage and other teams
- Ensure service standards and procedures are followed consistentlyPerson Specification
- Experience in a front of house or guest services role
- Confident, friendly and professional communication style
- Comfortable supporting a team in a supervisory capacity
- Passionate about hospitality and guest experience
- Flexible to work across shifts, including evenings and weekendsWe are a certified B Corp, committed to sustainability and responsible business practices.
As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.
Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.