Key Responsibilities Team Leadership:

Hire, train, schedule, and supervise all front desk staff. Foster a positive working environment and conduct regular performance reviews.

Guest Experience:

Serve as the main point of contact for guest inquiries, special requests, and complaint resolution. Ensure the team delivers top-tier customer service that aligns with Wyndham brand standards.

Daily Operations:

Oversee check-in/check-out procedures, cash handling, and billing audits. Manage room inventory, group blocks, and coordinate closely with housekeeping and maintenance to ensure seamless room readiness.

Financial Accountability:

Monitor front office expenses and optimize room revenue through effective upselling and inventory management.

Safety & Compliance:

Ensure the front desk team follows all security protocols, guest privacy regulations, and emergency procedures.

Qualifications & Skills Experience:

Minimum of 2-3 years of hotel front desk experience, with at least 1 year in a supervisory or leadership role.

Tech Savvy:

Proficiency with Hotel Property Management Systems (PMS) — experience with Opera is a major plus. Strong working knowledge of MS Office.

Communication:

Exceptional verbal and written communication skills. The ability to handle high-stress situations with grace, patience, and a smile.

Flexibility:

Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays as business demands require.

Local Knowledge:

Familiarity with the Fargo-Moorhead area (dining, attractions, highways) to confidently assist out-of-town guests. Physical Requirements Ability to stand, walk, and sit for extended periods during an 8-hour shift. Occasionally lifting or moving objects up to 30 lbs (such as guest luggage or supply boxes). Benefits & Perks Paid Time Off (PTO) and holiday pay. Generous Wyndham Hotel Discounts worldwide for you, your friends, and your family! Opportunities for career growth within the hospitality industry.

Pay:

$19.00 - $21.00 per hour

Benefits:

Paid time off

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