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Rooms Manager
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Omni Hotels & Resorts
Carroll, NH (In Person)
Full-Time
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Job Description
Rooms Manager Omni Hotels & Resorts 60000-65000 United States, Hampshire, Bretton Woods Jun 18, 2026
Omni Mount Washington Resort & Spa
As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, Hampshire, is gracious in ambiance and generous in amenities. A favorite England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state's largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long.
Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.
Overview:
To ensure that all Housekeeping, Laundry, and/or Front Office areas are operating efficiently. Work closely with the other Rooms Managers to ensure the business needs of the resort are met.Responsibilities:
Overall:
- Attend and assist with the Monthly department meetings.
- Sign off on payroll, ensuring all coding is accurate, PTO sheets turned in, manual time sheets turned in and detail reports are signed and turned in.
- Assist with scheduling for the department.
- Cover supervisor duties as needed.
- Continued training of associates as needed.
- Assist in performing monthly 1-on-1 staff meetings.
- Facilitate evening department stand up meetings with the eveningassociates.
- Assist in the interviewing and hiring process
- Perform Coaching and Counseling of staff as needed.
- Displays a positive, upbeat and professional demeanor with all guests and associates
- Assist with all supply inventories.
- Maintain property to Omni standards
- Responds quickly and urgently to all guest requests
- Conducts Moments of Service success checklists on a daily/weekly basis
- Ensure all Safety Policies and Procedures are followed and adhered to.
- Attends weekly forecast and operations meeting
Housekeeping:
- Primary focus on public area cleanliness and turndown service.
- Manage the Supervisors and all daily operations of the team.
- Daily Medallia Board is posted and Shared with Associates.
- Manage the 100 point inspection process.
- Monitor Medallia guest room cleanliness scores.
- Conducts guestroom inspection checklist on daily/weekly basis
- Conducts Rooms control to update personal preference profiles
- Conducts inspections of stayover service and turndown service
- Conducts inspections of public areas
- Works with lobby attendants to maximize efficiency and quality of work.
Laundry:
- Turns on/checks for on status of the iron and makes sure it is in good operations condition (wax, etc.)
- Checks all washing machines and dryers to ensure they are in good working condition.
- Assign all Laundry associates to their stations when they check-in for the day
- Keeps count and records of all items processed.
- Personally supervises the spotting and washing of all stained linens/terry.
- Recommends linen to be converted to rags when necessary.
- Fills in a station with connective action if a Laundry associate is absent.
- Oversees the delivery of linens to Food & Beverage and guestroom floors.
- Responsible for the correct folding of all items. Sets priorities for the linen runners in loading and delivery to floors.
- Inspects all linen before it leaves the Laundry.
- Responsible for Laundry associate morale, absenteeism and daily production.
- Responsible for proper station rotation during the day.
- Responsible for communication with Housekeeping Assistant, Room Service Manager, Restaurant Manager, Convention Service Manager for all daily specials and weekly/monthly requirements.
- Responsible for all monthly linen inventories
- Responsible for daily/weekly/monthly payroll, chemical and assorted operating costs.
- Before leaving each day, make sure all areas are clean, safe, and hazard free and linen is covered and everything is securely locked.
Front Office:
- Ensure registration cards are completed.
- Ensure all needed reports are run.
- Continually train Front Desk associates.
- Communicate with department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
- Handle guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints.
- Be very familiar with the hotel computer system for training maintenance and trouble shooting.
- Complete weekly supply inventories to ensure adequate pars of such.
- Complete rate discrepancy report and make needed changes.
- Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
- Prepare group information sheets.
- Complete check-out with balance report.
- Complete credit check daily.
- Complete Moment of Service Audits
- Adhere to all Systems & Controls of the Front Desk and appropriate areas of responsibilities.
Qualifications:
- Three to Four years' experience in Front Office/Housekeeping/Guest Services, including at least two years supervisory experience, required.
- Knowledge of Opera, Kronos, and Alice are preferred
- Must be able to stand and walk for an extended period of time or for an entire shift
- Must be able to move, lift, carry, push, pull objects up to 50 lbs.
- Must be available to work flexible hours to include nights, weekends, and holidays.