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Front Desk Supervisor
Job
Sheraton Edison
Edison, NJ (In Person)
$43,680 Salary, Full-Time
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Job Description
POSITION
FRONTDESK SUPERVISOR REPORTS TO
FRONTOFFICE MANAGER JOB SUMMARY
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.ORGANIZATIONAL SCOPE
A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. Applicants must address problems guests have with their rooms, collect payments and settle the register at the end of the workday. Other duties include providing extra services ordered by guests, communicating with and instructing other employees and ensuring the lobby remains clean.CANDIDATE PROFILE
Education:
High school diploma required, college degree preferred.Experience:
One-year Marriott level experienceSkills and Abilities:
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations.
- Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
- Ability to establish and maintain effective working relationships with associates, customers and patrons.
- Command of the English language both written and verbal.