GUEST SERVICES MANAGER

GUEST SERVICES MANAGER

Department of the Air Force Air Force Special Operions Command 27 SOFSS/FSVL Summary About the position: This position is Non-appropried Fund (NAF) and assigned to the Caprock Inn Cannon Air Force. This is a full time regular position. Learn more about this agency Summary About the position: This position is Non-appropried Fund (NAF) and assigned to the Caprock Inn Cannon Air Force. This is a full time regular position. Learn more about this agency Overview Help Accepting applicions Open & closing des 05/15/2026 to 05/29/2026 Salary $20 - $30 per hour Pay scale & grade NF 3 Locion 1 vacancy in the following locion: Cannon AFB, NM Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) 1101 General Business And Industry Supervisory stus Yes Security clearance Other Drug test No Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determinion process Suitability/Fitness Financial disclosure No Bargaining unit stus No Announcement number 26-4QFSVL-317774 Control number 869637500 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Clarificion from the agency Please see the "Who May Apply" section under the Qualificions section. Duties Help Ensures efficient service and meaningful experiences for guests. Surveys prons to identify needs and expections. Responsible for resolving sensitive guest situions on an individual basis through telephone calls, email, or special interactions. Converses and interacts with guests about complaints and directs other employees as needed, or works directly with guests to resolve the concern. Responds to inquiries, concerns, and compliments by preparing documention and correspondence in proper form after researching mters relevant to the subject. Coordines with Lodging Manager to establish and maintain budgets for departmental needs and staff development, incentives, and recognition items. Performs front desk duties in the lodging guest reception unit, as time permits. Supports and explains management programs to subordines. Implements corrective actions within authority to resolve work problems. Recommends solutions to staffing problems, work operions, etc. as approprie to other supervisors. Plans, establishes, and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance rings and training needs; and prepares and recommends disciplinary actions. Advises and counsels workers on how to improve their performance, and explains new work techniques. Investiges grievances and complaints; resolves them informally, notifying supervisors of those of sufficient importance or seriousness. Keeps supervisor(s) informed of progress and advises supervisor(s) of significant developments th may impact plans, projects, or operions. Performs required Lodging management duties as needed in the absence of Lodging Manager to ensure operional continuity. Performs other reled duties as assigned. If interested in applying for this position you may preview the online applicion: https://apply.usastaffing.gov/ViewQuestionnaire/12965301 Requirements Help Conditions of employment Successful completion and favorable adjudicion of applicable background investigion T1 required. The incumbent must be able to work a regular or roting schedule th may include evening or nights, weekends, and holidays.

Qualificions Who May Apply:

Open to everyone. Applicants cegorized by preference(s) and/or priority considerion eligibilities. An applicant's eligibility determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with applicion by the closing de, 05/29/2026 Family Member Preference, Military Spouse Preference, Outside Applicant Veteran, and Spouse/Widow/Parent of Veteran In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on educion, your transcripts required as part of your applicion.

Qualifying Experience:

Must meet ste and legal age requirement for sale of alcoholic beverages. Successful completion and favorable adjudicion of applicable background investigion (Tier 1 Level) is required. The incumbent must be able to work a regular or roting schedule th may include evening or nights, weekends, and holidays. Functional experience in front desk operions to include cashier and general office work for hotel/lodging facility. Skill using a property management system; communicing instructions (verbal/written); analyzing operional issues then developing and implementing solutions. Ability in resolving customer complaints; applying management methods and techniques (i.e., leading a team in accomplishing work; evaluing performance; creing work schedules, etc.) You evalued on the basis of your level of competency in the following areas: Educion Some federal jobs allow you to substitute your educion for the required experience in order to qualify. This position does allow for educion substitution.

FOREIGN EDUCATION

Educion completed in foreign colleges or universities may be used to meet the requirements. You must show proof the educion credentials have been deemed to be least equivalent to th gained in conventional U.S. educion program. It is your responsibility to provide such evidence when applying. Additional informion Individual must fully meet qualificion/eligibility/background requirements for this position. U.S. Citizens and Non-U.S. Nionals who have resided in the U.S. Territory for three (3) or more consecutive years immediely preceding the start of Federal affiliion or a signed memorandum indicing the installion's decision on the 3-year residency requirement.. Male applicants born after December 31, 1959 must be registered for Selective Service. Direct deposit is required. Sisfactorily complete an employment verificion (E-Verify) check. A probionary period may be required. Pre-employment requirements must be sisfactorily met prior to Entrance on Duty (EOD). Payment of Permanent Change of Stion (PCS) costs not authorized, based on a determinion th a PCS move is not in the Government's interest. Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement. Selection(s) are subject to restrictions resulting from hiring preferences and priority considerion eligible. This is a Nonappropried Fund (NAF) position carrying out Morale, Welfare and Recreion (MWR) activities for the Air Force and Space Force. Applicants must be able to provide a REAL ID or present a combinion of source identity documents authorized to facilite access to the installion. Please contact the servicing HR Office with any questions. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help Review our benefits How you evalued You evalued for this job based on how well you meet the qualificions above. Your resume and supporting document evalued against the qualificions of the position. Once the announcement has closed, a review of your applicion package (resume, supporting documents, and responses to the questionnaire) used to determine whether you meet the qualificion requirements listed on this announcement. If you are minimally qualified, your resume and supporting documention compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documention, a determinion has been made th you have infled your responses to meet the position's qualificions and/or experience, you may lose considerion for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as th informion may be taken into considerion during the selection process. If selected, you may be required to provide supporting documention. To better expedite the hiring process, we recommend including full contact informion (name, address, phone number, email, etc.,) for professional and personal references on your resume. Benefits Help Review our benefits Required documents Required Documents Help Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your applicion by the closing de of this job announcement: Resume Your resume may be submitted in any form and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inapproprie merial or content, it will not be used to make eligibility and qualificion determinions and you may not be considered for this vacancy. Other accepted documents to support a qualificion and/or claimed preference/priority eligibility may include: Cover Letter DD-214/ Stement of Service Diploma/ GED Disability Letter (VA) License Other (1) Other (2) PCS Orders Professional Certificion Proof of Marriage Stus Resume Separion Notice (RIF) SF-50/ Notificion of Personnel Action Transcript As described above, your complete applicion includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you marked as having an incomplete applicion package and you will not be considered any further.

NOTE:

Documents submitted as part of the applicion package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certifices may contain personal informion for someone other than you. You may sanitize these documents to remove another person's personal informion before you submit your applicion. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility. How to Apply Help To be considered for this vacancy you must apply and complete the online questionnaire and submit the documention specified in the Required Documents section above. The complete applicion package must be submitted by 11:59 PM (EST) on 05/29/2026 to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to cree one before beginning the applicion. Follow the prompts to select your resume and/or other supporting documents to be included with your applicion package. You will have the opportunity to upload additional documents to include in your applicion before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your applicion package, complete the Include Personal Informion section as you deem approprie and click to continue with the applicion process. You taken to the online applicion which you must complete in order to apply for the position. Complete the online applicion, verify the required documention is included with your applicion package and submit the applicion. You must re-select your resume and/or other documents from your USAJobs account and designe the document type when submitting your applicion. Failure to complete this portion will result in an incomplete applicion package and you will not be further considered for this vacancy. It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de. Additional informion on how to complete the online applicion process and submit your online applicion may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the stus of your applicion, log into your USAJobs account . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus Agency contact informion Cannon NAF HR Office 27SOFSS.FSMH.HRO@us.af.mil Address Cannon Sustainment Services Flight 27 SOFSS/FSCN 110 E. Alison Ave, Room 2038 Cannon

AFB, NM 88103-5322 US

Next steps If you provided an email address, you will receive an email message acknowledging receipt of your applicion. Times may vary during the hiring process, as your applicion stus updes/changes you notified with a notificion letter via email. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your applicion by the closing de of this job announcement: Resume Your resume may be submitted in any form and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inapproprie merial or content, it will not be used to make eligibility and qualificion determinions and you may not be considered for this vacancy. Other accepted documents to support a qualificion and/or claimed preference/priority eligibility may include: Cover Letter DD-214/ Stement of Service Diploma/ GED Disability Letter (VA) License Other (1) Other (2) PCS Orders Professional Certificion Proof of Marriage Stus Resume Separion Notice (RIF) SF-50/ Notificion of Personnel Action Transcript As described above, your complete applicion includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you marked as having an incomplete applicion package and you will not be considered any further.

NOTE:

Documents submitted as part of the applicion package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certifices may contain personal informion for someone other than you. You may sanitize these documents to remove another person's personal informion before you submit your applicion. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility. How to Apply Help To be considered for this vacancy you must apply and complete the online questionnaire and submit the documention specified in the Required Documents section above. The complete applicion package must be submitted by 11:59 PM (EST) on 05/29/2026 to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to cree one before beginning the applicion. Follow the prompts to select your resume and/or other supporting documents to be included with your applicion package. You will have the opportunity to upload additional documents to include in your applicion before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your applicion package, complete the Include Personal Informion section as you deem approprie and click to continue with the applicion process. You taken to the online applicion which you must complete in order to apply for the position. Complete the online applicion, verify the required documention is included with your applicion package and submit the applicion. You must re-select your resume and/or other documents from your USAJobs account and designe the document type when submitting your applicion. Failure to complete this portion will result in an incomplete applicion package and you will not be further considered for this vacancy. It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de. Additional informion on how to complete the online applicion process and submit your online applicion may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the stus of your applicion, log into your USAJobs account . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus Expand Hide how to apply Agency contact informion Cannon NAF HR Office 27SOFSS.FSMH.HRO@us.af.mil Address Cannon Sustainment Services Flight 27 SOFSS/FSCN 110 E. Alison Ave, Room 2038 Cannon

AFB, NM 88103-5322 US

Next steps If you provided an email address, you will receive an email message acknowledging receipt of your applicion. Times may vary during the hiring process, as your applicion stus updes/changes you notified with a notificion letter via email. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Open & closing des 05/15/2026 to 05/29/2026 Salary $20 - $30 per hour Pay scale & grade NF 3 Locion 1 vacancy in the following locion: Cannon AFB, NM Remote job No Telework eligible No Travel Required Not required Relocion expenses reimbursed No Appointment type Permanent Work schedule Full-time Service Competitive Promotion potential None Job family (Series) Supervisory stus Yes Security clearance Drug test No Position sensitivity and risk Trust determinion process Financial disclosure Bargaining unit stus Announcement number 26-4QFSVL-317774 Control number 869637500