Front Desk Supervisor

POSITION

Senior Xperience Associate

REPORTS TO

Xperience Manager / Assistant Xperience Manager

MIN REQUIREMENTS

: High School Degree or Higher, and either 2 years of front office experience or 2 years of managerial experience

SCHEDULE REQUIREMENTS

: Full-Time - must work both weekend days;

SUMMARY / OBJECTIVE

The Senior Xperience Associate is responsible for establishing and maintaining guest services along with being responsible for the various tasks involved in the overall operation of the front office, including maximizing sales and controlling expenses of the front office. The Senior Xperience Associate will also assume the Manager on Duty role in the absence of the Xperience Manager and the Assistant Xperience Manager and ensure proper management of the front office and staff.

GENERAL RESPONSIBILITIES

 Management of the front office operations, including scheduling of front office personnel unless your hotel has an Assistant Xperience Manager  Manage the Business Center and Vending Operations  Participate in the on-boarding of new front office staff, ie. training on front desk duties  Manage guest review responses via TripAdvisor, Google+, Yelp, Guestfolio unless your hotel has an Assistant Xperience Manager  Assist in generating content for the hotels' social media efforts