Front Desk Supervisor

Job Overview We are seeking an energetic and detail-oriented Front Desk Supervisor to lead our guest services team. In this pivotal role, you will oversee daily front desk operations, ensuring exceptional guest experiences from check-in to check-out. Your leadership will foster a welcoming atmosphere, coordinate guest services, and uphold the highest standards of hospitality management. If you thrive in dynamic settings and possess a passion for delivering outstanding customer service, this is your opportunity to shine! Duties Supervise front desk staff to ensure smooth and efficient check-in and check-out procedures Manage multi-line phone systems, answer inquiries promptly, and provide accurate information with professional phone etiquette Oversee guest relations, resolve issues swiftly, and ensure guest satisfaction throughout their stay Coordinate with housekeeping, maintenance, and other departments to meet guest needs and maintain service quality Train and mentor team members on hospitality management best practices and customer service excellence Maintain detailed records of guest interactions, reservations, and special requests to enhance personalized service Experience Proven experience in hotel management or front desk supervision. Strong background in customer service with excellent communication skills; bilingual or multilingual abilities are highly desirable Familiarity with hotel management systems and multi-line phone operations Knowledge of guest services, guest relations, and hospitality standards Previous experience conducting night audits and managing front desk operations during evening shifts is preferred Demonstrated leadership skills with the ability to motivate a diverse team in a fast-paced environment Join us to lead a passionate team dedicated to creating memorable experiences for every guest. Bring your hospitality expertise, bilingual skills, and enthusiasm for exceptional service — your next rewarding opportunity awaits!

Pay:

$24.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid jury duty Paid time off Vision insurance

Work Location:

In person