Hilton Cleveland Downtown Hilton
4.

0 Cleveland, OH Job Details Full-time 1 day ago Benefits Paid parental leave Employee stock purchase plan Health insurance Dental insurance Paid time off Parental leave Employee assistance program Retirement plan Qualifications Hotel cost control Strategic management Hotel housekeeping management Proactive hotel and accommodations guest assistance Operations management Inventory management Hotel strategy implementation Performance management strategy Hotel quality control Employee engagement strategy Leading financial planning Employee retention Managing hospitality teams Quality improvement leadership Team development Professional development support Employee retention strategy Leading team collaboration initiatives Front desk Operational excellence initiatives Employee engagement Customer satisfaction improvement Senior level Hotel operations budget management Team motivation (leadership skill) Operations planning Cross-functional communication Organizational budget management Team building Full Job Description Exceptional Hospitality Starts with You Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Rooms Division Director , you're not just providing strategic leadership and direction for the hotel's rooms division operations

you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day: Lead rooms division operations: Direct all aspects of the Rooms Division, including front office, housekeeping, and guest services Shape service excellence strategy: Monitor guest service trends, assess overall satisfaction, and direct improvements to enhance the guest experience and drive long-term service quality Manage budgets and resources: Oversee financial planning, cost control, inventory management, and systems usage to support operational goals Support cross-functional initiatives: Collaborate with sales, marketing, and other departments to coordinate site visits, special requests, and promotional efforts Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. How We'll Help You Thrive At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including

: Incredible travel perks
Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program Own a piece of Hilton
Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future Paid parental leave
Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents Personalized caregiving support
Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones Crisis concierge
In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care Mental health resources
Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP) Generous paid time off (PTO)
Recharge, relax, and take time for what matters most Health & welfare benefits
From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered Financial security for your future
Our retirement plans make it easier to save for what's next
Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? 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Director of Rooms - Hilton Cleveland Downtown