Assistant General Manager (AGM)

Assistant General Manager (AGM) Del City, OK Job Details Full-time $30,000

• $40,000 a year 1 day ago Benefits Health insurance Dental insurance Vision insurance Employee discount Qualifications Operations management English Performance management High school diploma or GED Team development Supervising experience Team management Budgeting Delegation Full Job Description Job Description Operations Manager/ Assistant Manager /Interim General Manager Department
• Front Office Reports to
• Area General Manager Welcome.

Let's explain the role you'll play. What's the job? As Assistant Manager, you'll keep our hotel running smoothly, make sure everything is working well and all our guests are safe and comfortable. You'll maximize financial returns, driving the development of people, creating and maintaining a memorable guest experience, executing brand standards, and building awareness of hotel and brand in the local community. You may act as the General Manager in his/her absence. Your day-to-day People Financial Manage everyday activities, plan and assign work Help the General Manager in the development, ensuring you always have the right staffing numbers implementation and monitoring of financial and operational plans for the hotel. Provide regular assistance Develop your team and improve their performance direction and manage hotel operations for all through coaching and feedback, and create departments performance and development goals for colleagues

• recognize good performance Monitor and report variances against budget and control labor costs and other expenses Train team members to make sure they deliver with compliance and to the standards, we expect and have.

Be our champion and training others our Culture and Guest Service. Make recommendations for capital improvements to the tools they need to work efficiently enhance the assets of the hotel and/or company and brand loyalty Recommend or initiate any HR elated actions where needed Foster positive owner relationships if applicable and assist in providing ongoing information and status Drive a great working environment for teams to thrive reports

• connect departments to create a sense of one team Job Description Operations Manager Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals.

Communicate and enforce policies and procedures Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management Guest Experience Responsible Business Establish and implement appropriate service recovery Ensure a safe and secure environment for guests, guidelines in order to ensure complete guest team members and hotel assets in compliance with satisfaction. Respond to guest complaints or the hotel's or owner's policies and procedures and concerns in a prompt and professional manner regulatory requirements. Maintain relations with outside contacts Review guest feedback and implement strategies for continuous improvement Comply with federal, state and local laws regarding health, safety and alcohol services Communicate to appropriate departments all pertinent information requirements and special needs Maintain a focus and commitment to operating a for arriving VIP's, large groups and other key guests "green" hotel Lead marketing efforts to upsell guests on the hotel Perform other duties as assigned. May also serve as services, offerings, and amenities manager on duty What we need from you Bachelor's degree / higher education Previous extended-stay experience or qualification/equivalent in Hotel experience in a hotel of similar size and Administration, Business Administration complexity preferred. 3 years' guest service/hotel experience with Must speak fluent English. at least two years in a supervisory capacity, Other languages preferred. or an equivalent combination of education and experience. How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all hotels. Each hotel delivers True Hospitality in their own way, and at the heart of it, all are specific, core service skills.

True Attitude:

being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence:

having the knowledge and skills to perform There's so much more your role, and giving guests the confidence that they can trust to the job than we can you, to help and support them during their stay capture here. It's simply about creating great

True Listening:

focusing on what your guest is saying, picking experiences, doing the up on body language that is often overlooked, and right thing and understanding what the guest wants and needs understanding people.

True Responsiveness:

is about providing guests with what they need, and doing so in a timely and caring manner The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Job Type:

Full-time Pay:

$30,000.00

• $40,000.

00 per year

Benefits:

Dental insurance Employee discount Health insurance Vision insurance

Shift:

8 hour shift

Education:

High school or equivalent (Preferred)

Work Location:

In person