Hotel General Manager

Hotel General Manager AP Hospitality Management

LLC 2211

East Portland Road, Newberg, OR 97132 $50,000

• $60,000 a year
• Full-time $50,000
• $60,000 a year
• Full-time This hands-on hospitality management role involves ensuring a positive experience for every hotel guest while developing a team across the front desk, housekeeping, maintenance, and after-hours support.

Managers receive comprehensive training, including time with upper management and ownership. This position offers competitive compensation and opportunities for career growth within the organization, including area manager roles.

Job Responsibilities Operations Management:

Plans, directs, and coordinates all aspects of the Best Western Newberg Inn, including staffing, operations, and customer satisfaction. Oversees property maintenance and appearance to reflect Best Western's high standards.

Financial Oversight:

Monitors all operating costs, budgets, and forecasts. Reviews financial statements, sales, and activity reports to measure productivity and determine areas for cost reduction.

Team Leadership:

Recruits, hires, and trains quality staff. Manages all hotel staff, creates work schedules, and assigns specific duties. Leads the work of others through coaching and performance reviews.

Compliance & Standards:

Understands government regulations affecting hotel operations. Ensures compliance with all applicable laws, ordinances, and OSHA Workplace Standards.

Essential Functions Team Leadership:

Recruit, hire, and train quality staff. Manage all personnel paperwork (I-9s, background checks), conduct performance reviews, and provide ongoing coaching and disciplinary action as needed.

Operational Scheduling:

Create and manage staff work schedules, ensuring submission to the General Manager by 1:00 PM every Friday.

Payroll & Labor Management:

Approve time records and submit bi-weekly payroll. Provide Weekly Labor Tracking to ownership by 1:00 PM Monday and Weekly Indicators to the GM by 1:00 PM Friday.

Financial Oversight:

Monitor financial statements and performance data to achieve budget goals. Manage daily revenue/expenses, oversee Accounts Receivable, and handle daily bank deposits and audits.

Property Excellence:

Maintain hotel operations according to Best Western Brand Standards. Conduct daily inspections of guest rooms, public spaces, and storage areas to ensure they are guest-ready, clean, and safe.

Business Development:

Build rapport with local lead sources and business partners in the Newberg and Willamette Valley wine country area. Execute essential sales activities, including lot drives and sales calls, to drive property revenue.

Compliance & Safety:

Ensure property-wide adherence to OSHA standards, emergency procedures, and government regulations. Maintain a viable key control program and consistent cash control procedures.

Guest Relations:

Create a high-satisfaction environment by soliciting guest feedback, responding to all online reviews, and ensuring the team accommodates guest needs through extensive local area knowledge. Skills & Qualifications Proven experience in hospitality management or hotel operations with a focus on front desk or guest services roles. Multilingual or bilingual abilities are highly desirable to communicate effectively with diverse guests. Strong knowledge of Best Western-approved property management systems (PMS), reservation platforms, and night audit procedures. Excellent customer service skills with a friendly, approachable demeanor. Ability to manage multiple tasks simultaneously while maintaining attention to detail. Exceptional phone etiquette and experience handling multi-line phone systems. Knowledge of local tourism, winery relations, and guest relations best practices for creating memorable stays. Join us in delivering memorable experiences through exceptional hospitality at the Best Western Newberg Inn ! We value energetic leaders who are passionate about guest satisfaction, team development, and operational excellence. This paid position offers an exciting opportunity to grow your career within a vibrant hospitality environment dedicated to service excellence.

Pay:

$50,000.00

• $60,000.

00 per year

Benefits:

Employee discount Flexible schedule

Work Location:

In person