Guest Service Supervisor

Guest Service Supervisor Crowne Plaza Portland Downtown - Convention Center - 3.3 Portland, OR Job Details Full-time $22.07 - $26.48 an hour 8 hours ago Benefits Free parking Commuter assistance AD&D insurance Paid holidays Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Qualifications Visitor query response Proactive hotel and accommodations guest assistance Writing skills Copy machines Basic math Processing cash transactions Answering guest questions English Managing hospitality teams High school diploma or GED Fax machines Hotel emergency procedures Property management systems (PMS) Guest services software Computer skills Telephone systems Multi-line phone systems Faxing Training Team motivation (leadership skill) Full Job Description Crowne Plaza Portland Downtown - Convention Center 1441 NE 2nd Ave Portland, OR 97232 GUEST

SERVICE SUPERVISOR

The Crowne Plaza Portland Downtown - Convention Center is seeking a Guest Service Supervisor to join our team. The Guest Service Supervisor oversees and assists with coordination of front office operations while providing outstanding guest service to arriving, departing, and in-house guests by delivering accurate and timely information and services, and maintaining a professional, friendly, and helpful demeanor at all times.

ABOUT US

At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities. We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.

STATUS:

Full-time

SCHEDULE

Variable schedule; Must be available weekends, nights, and holidays

RATE OF PAY

$22.07 to $26.48 per hour/DOE

BENEFITS AND PERKS

Paid Time Off Holiday Pay Paycheck Advancement Program Hotel travel discounts Supplemental Insurance Employee Assistance Program Subsidized Annual Tri-Met Bus Pass Complimentary Employee Parking Employee Meals For eligible employees: Insurance - Medical, Dental, Vision, Life and

AD&D 401

(k) with Employer Match

QUALIFICATIONS

Knowledge of:

Principles of quality service delivery and providing outstanding customer service including customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction. Standard cash handling procedures. Front office operations and emergency procedures. Property management system and downtime procedures.

Skills and Ability to:

Successfully lead, motivate and train staff. Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs. Communicate effectively in the English language in writing using correct spelling, grammar and rules of composition and verbally by speaking clearly and concisely. Add, subtract, multiply and divide quickly and accurately. Manage one's time in order to meet productivity standards. Effectively use standard office equipment such as computers and related software, printers, photocopier, fax and multiple line telephone system. Adapt to constantly changing situations and personalities ensuring quality service to all guests by maintaining a friendly, professional and courteous demeanor at all times. Acknowledge, understand and abide by company programs, policies, procedures and brand standards. Present a professional appearance, wear appropriate uniform and slip resistant footwear according to the standards of the position and company policy.

Education and Experience:

High school diploma or equivalent. One year experience in a customer service supervisory position or a minimum of three years front office experience in a hospitality environment.

PHYSICAL REQUIREMENTS

Medium Work:

Exerting up to 50 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects. Position requires ability to stand behind front desk for up to 8 hours to assist guests, visual acuity to analyze written information and view computer terminal and ability to express and exchange information by means of the spoken word. . Drug Free Workplace, Equal Opportunity, E-Verify Employer