Hotel General Manager

The Rayland Hotel is actively recruiting a multi-restaurant General Manager. This Historic property is ideally located in downtown The Dalles, OR. Celebrating the Dalles downtown western history and murals with this hotel's contemporary design is the definition of approachable luxury. The hotel features nearly 70 guest rooms, a restaurant, event spaces, and a coffee bar, all set to open soon. This property will set the standard for hotels in the area in terms of guest service and community commitment. As a General Manager, your primary responsibility will be to ensure that the company and property's values, operational standards, and goals are understood and consistently practiced in everyday operations. A key part of this is building a diverse team that effectively represents the hotel brand and the community, fostering an inclusive environment for staff and guests. The Dalles has deep roots in the Native American community as one of the oldest trading posts in the West. The right candidate will find themselves at home within a diverse community of outdoor adventures, artists, award-winning wineries, breweries, and distilleries. If you are looking for a fun challenge in hospitality and community, this is the right opportunity. Responsibilities Planning, staffing, and opening a team that reflects the hotel brand and community. Complete operational control over all departments, including guest service, housekeeping, food and beverage, maintenance, and coffee. Excceeds operational targets for revenue within each outlet of the hotel Create an environment with the staff that focuses on delivering exceptional hospitality, enhancing guest service, and positively impacting people's lives. This will be achieved by aligning the team with the hotel brand, utilizing the company's core values of vision, integrity, passion, and humility, and fostering the right behaviors within the team. Developing and implementing strategies to maximize revenue and guest satisfaction at all outlets for hotel and community guests. Hire and onboard the right candidates by collaborating with Human Resources and the VP of Operations to identify candidates who align with our company culture and turnover goals. Lead and mentor a diverse team of hospitality professionals. Promotes the property by building and maintaining an active, visible presence in the local community and with industry partners. Participate in community and public events to draw the travel community to your hotel. Manages revenue goals and strategies, budgets, and controls costs to achieve financial targets. Qualifications and Experience Hotel general managers must possess strong leadership qualities to motivate and inspire their teams. Practical communication skills are essential for coordinating staff, collaborating with different departments, and interacting with guests. 5-8 years' experience with a hotel operations team, with increasing responsibility or in a general management capacity. A genuine passion for hospitality and a heart to encourage the next generation to pursue careers in hospitality. The ability to delegate tasks, provide constructive feedback, and resolve conflicts is crucial for maintaining a harmonious work environment. Adept in problem-solving with critical thinking skills to identify issues, analyze options, and make informed decisions. Must remain calm under pressure and devise creative, strategic solutions to address unexpected situations effectively. Basic knowledge of computers and software, including the ability to use e-mail, word processing, and spreadsheet software. Speaks Spanish (preferred but not required)