HOTEL ASSISTANT GENERAL MANAGER

HOTEL ASSISTANT GENERAL MANAGER

Homewood Suites By Hilton Erie, PA Job Details Full-time $44,774.07 - $53,921.46 a year 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount 403(b) Life insurance Qualifications Multilingual Night audit Multi-line phone systems Full Job Description Overview Join our dynamic hospitality team as a Hotel Assistant General Manager, where your leadership and expertise will elevate guest experiences and drive operational excellence. In this pivotal role, you will oversee daily hotel operations, ensure exceptional customer service, and foster a welcoming environment for guests and staff alike. Your energetic approach and strategic mindset will help us deliver memorable stays while maintaining efficient management of resources and team performance. This paid position offers an exciting opportunity to grow within the hospitality industry and make a lasting impact on our guests' experiences. Responsibilities Assist in managing all aspects of hotel operations, including front desk, guest services, housekeeping, food & beverage, and maintenance. Supervise and support hotel staff, ensuring high standards of customer service, professionalism, and teamwork. Oversee revenue management strategies to maximize occupancy rates and profitability through effective pricing and promotional initiatives. Handle guest relations with enthusiasm, resolving issues promptly to ensure satisfaction and loyalty. Coordinate with human resources for staffing, training, performance evaluations, and compliance with hotel policies. Monitor budgeting processes, control costs, and optimize resource allocation to meet financial targets. Oversee night audit procedures to ensure accurate financial reporting and smooth overnight operations. Skills Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively. Proven supervising experience within hospitality management or hotel operations. Strong knowledge of revenue management principles and hotel management systems. Exceptional customer service skills with a focus on guest relations and satisfaction. Leadership qualities that inspire teams, foster collaboration, and drive operational success. Experience in human resources functions such as staffing, training, and conflict resolution. Proficiency in front desk operations, multi-line phone systems, phone etiquette, and guest services protocols. Familiarity with budgeting processes, night audit procedures, and hospitality industry standards. This role is perfect for motivated professionals eager to lead with energy and passion in a vibrant resort or hotel environment. If you thrive on delivering outstanding guest experiences while managing a team efficiently, we want to hear from you!

Pay:

$44,774.07 - $53,921.46 per year

Benefits:

401(k) 401(k) matching 403(b) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person