Hotel General Manager

Responsible for the upkeep and the efficient, profitable operations of an

EXTENDED STAY

Hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

Essential Job Duties Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel

• Monitors compliance with labor standards and staffing guidelines by all departments
• Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals
• Audits departmental procedures and performance. Modifies procedures as needed.
• Monitors rooms inventory and merchandising procedures.
• Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment
• Monitors and ensures compliance with franchise and company standards, as well as promotional materials
• Participates in scheduled meetings as required by asset manager. This includes revenue management, safety, etc.

Asset Management:

Exceeds Brand quality standards ensuring a favorable franchise inspection grade for the property

• Ensures completion of all planned Capital and R&M items
• Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
• Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems

Guest Satisfaction/Public Relations:

Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets

• Evaluates all guest complaints and ensures corrective action is taken by department heads
• Monitors guest responses, responding as needed; executes action plan to correct issues
• Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel

Human Resources:

Ensures employees are provided with the necessary structure, motivation and training to satisfy their needs and achieve organizational goals

• Interviews, selects, trains, and counsels associates
• Ensures that all new hires are given the proper onboarding experience
• Ensures that staff is properly trained
• Ensures adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
• Ensures compliance of all department heads with goal-oriented job descriptions and reviews goals with each individual
• Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)
• Ensures that performance evaluations are being issued as required by corporate
• Encourages promotion from within, associate engagement and development through goal setting, employee training and participating in all corporate mandated associate-focused initiatives
• Ensures hotel is in compliance with all Federal and State laws with regards to all personnel practices, safety initiatives, & labor-related postings
• Payroll processing and reconciliation

Personal Development:

Ensures continual efforts are made to increase management abilities and knowledge

• Attends annually a minimum of one advanced management training seminar
• Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology
• Attends franchise mandated training courses as required

Professionalism:

• Maintains a professional image, including grooming, verbiage, and body language, at all times
• Warmly greets both guests and coworkers every time they come in contact
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
• Fosters teamwork by offering assistance to others, as needed
• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues; reports discrepancies to the proper department
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
• Additional duties may be added at any time at the discretion of management

Skills/Qualifications Education:

• Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree Certifications /

Licenses:

• Must possess and maintain a motor vehicle operator's license in good standing
• Brand General Manager certification preferred

Experience:

• Minimum of 1 year experience as a General Manager in similar type & size hotel, or
• 2 years management experience (of which 1 year is in hospitality)
• Proven track record of increasing profit (GOP) while exceeding Brand & Corporate goals for guest and associate satisfaction
• Local market experience preferred

Additional Skills:

• Ability to multi-task
• Ability to communicate effectively, both written and oral
• Bilingual (Spanish & English) preferred, depending on market
• Ability to work the shifts required for the position
• Ability to learn and adhere to Brand standards
• Ability to take information from various sources and determine a responsible course of action
• Ability to understand interdepartmental relationships
• Ability to operate office equipment and industry specific software (PMS)
• Ability to remain calm during stressful situations
• Ability to motivate and lead a team
• Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports
• Proficient in Microsoft Office
• Proficient in Google Apps for Work preferred Physical Demands

Walking and Standing:

45 -55%

Sitting:

up to 50%

Bending, Stooping, Reaching:

Occasionally

Lifting, Push/Pull:

40 lbs infrequently

Driving:

Occasionally

Traveling:

Infrequently Environmental Conditions:

Inside:

Protection from weather conditions, but not necessarily from temperature changes.

Outside:

Transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions

Job Type:

Full-time Pay:

$60,000.00 - $70,000.00 per year

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person