GUEST EXPERIENCE & BRAND MANAGER
- Le Moo | Grassa Gramma | Sake a Gogo | Village Anchor
BELLE NOBLE ENTERTAINMENT LLC
Louisville, KY Job Details Part-time | Full-time 13 hours ago Benefits Paid parental leave Health insurance Dental insurance Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Hospitality business promotion Guest reservation booking Establishing local partnerships in a community engagement role Content creation for general public Operational management Restaurant reservation management Greeting customers Restaurant management Hotel and accommodations guest special request handling Digital brand management Mid-level Brand representation Promotional community events Content management Influencer collaborations Brand activation campaign events Social media brand management Social media content videography Marketing operations Training Instagram Stakeholder relationship building Full Job Description
GUEST EXPERIENCE & BRAND MANAGER
- Le Moo | Grassa Gramma | Sake a Gogo | Village Anchor (Hospitality
- Marketing
- Events
- Social Media
- Guest Relations) Do you love restaurants, social media, events, hospitality, and creating memorable experiences?
Do you find yourself constantly noticing details that others miss? Do you believe that the guest experience starts long before someone sits down at a table and continues long after they leave? If so, this may be the most unique hospitality opportunity in Louisville. This is not a traditional restaurant manager role. This is a hybrid position that combines hospitality, guest relations, marketing, events, reservations, community outreach, content creation, and brand management.
WHAT YOU'LL DO CREATE INCREDIBLE GUEST EXPERIENCES
Welcome and engage guests Build relationships with regulars and VIPs Manage reservations and special requests Coordinate celebrations, anniversaries, birthdays, and memorable moments Ensure every guest receives exceptional hospitality Train host teams to deliver Belle Noble's "Every Guest, Every Time" philosophy
BE THE FACE OF THE BRAND
Capture photos and videos for social media Help create engaging content Identify guest stories worth sharing Support marketing campaigns and special promotions Work directly with our Marketing Department Keep restaurants looking polished, current, and on-brand
PLAN EVENTS & SPECIAL EXPERIENCES
Help coordinate wine dinners, holiday events, community activations, and special promotions Work with General Managers and Executive Chefs to create unique guest experiences Bring creative ideas to life
BUILD RELATIONSHIPS
Grow guest databases Collect guest feedback Encourage online reviews Build community partnerships Connect with influencers, local organizations, and VIP guests
THRIVE IN OPERATIONS
Manage reservations and guest flow Oversee host stand operations Ensure special requests are executed flawlessly Communicate guest preferences to restaurant teams Help ensure smooth execution every day
WHO WE ARE LOOKING FOR
You might be perfect if: You love restaurants and hospitality You enjoy social media and content creation You are outgoing and comfortable talking with strangers You naturally notice details others overlook You enjoy planning events You love making people happy You are highly organized You are creative and entrepreneurial You think like an owner You believe guest experience drives business success Restaurant management experience is helpful. Marketing experience is helpful. Neither is required.
WHY THIS ROLE IS DIFFERENT
Most hospitality jobs focus on operations. Most marketing jobs happen behind a desk. This role sits in the middle. One hour you may be greeting VIP guests. The next you may be filming content for Instagram. Then you may be planning a wine dinner, coordinating a birthday celebration, responding to guest feedback, or brainstorming the next big event. Every day is different.
COMPENSATION & BENEFITS
Full-Time Salaried Leadership Position Available OR Hourly Part-Time / Full-Time Opportunities Tier 2
Leadership Benefits Include:
Company-paid health insurance options Company-paid dental and vision plans 401(k) with company match Paid Time Off Paid maternity/paternity leave $100,000 life insurance benefit Employee Assistance Program Birthday paid day off Work anniversary recognition program Growth opportunities throughout Belle Noble Restaurant Group
