Front Desk Supervisor

Front Desk Supervisor The Moxy Downtown Charleston Charleston, SC Job Details Full-time 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Operations management Night audit Managing hospitality teams Hotel customer satisfaction operations Team motivation (leadership skill) Full Job Description Job Overview We are seeking a dynamic and energetic Front Desk Supervisor to lead our front desk team and ensure an exceptional guest experience. In this role, you will oversee daily operations at the front desk, manage guest relations, and coordinate with various departments to deliver seamless service. Your leadership will set the tone for a welcoming environment, fostering guest satisfaction and operational excellence. This paid position offers an exciting opportunity to showcase your hospitality management skills while contributing to a vibrant hospitality setting. Responsibilities Supervise and support front desk staff to deliver outstanding guest services with enthusiasm and professionalism Manage check-in and check-out processes efficiently, ensuring accuracy and guest satisfaction Handle guest inquiries, requests, and complaints promptly, demonstrating excellent customer service skills Oversee reservation systems, including booking adjustments and room assignments, to maximize occupancy Coordinate with housekeeping, maintenance, and other departments to ensure smooth daily operations Conduct night audits and reconcile financial transactions accurately at the end of each shift Maintain a positive and professional demeanor while managing multi-line phone systems and practicing proper phone etiquette Requirements Proven experience in hospitality management or hotel operations, particularly at the front desk or guest services area Strong leadership skills with the ability to motivate and guide a diverse team Multilingual or bilingual abilities are highly desirable to serve our international guests effectively Knowledge of hotel management software, reservation systems, and night audit procedures Excellent customer service skills with a friendly, approachable attitude Ability to handle high-pressure situations with professionalism and tact Familiarity with resort environments or large-scale hospitality settings is a plus Join us if you're passionate about creating memorable guest experiences! We value energetic leaders who thrive in fast-paced environments and are eager to make a positive impact on every visitor's stay. This role is ideal for those committed to hospitality excellence, guest relations, and team leadership in a vibrant resort or hotel setting.

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person