Technical Proficiency Food Handler Certification Full Job Description Properties:

French Quarter Inn & The Spectator Hotel Location:

Downtown Charleston, SC Position Type:

Full-Time (35-50 hours/week; PM/Weekend/Holiday availability required)

Compensation & Perks Sign-On Bonus:

$1000

Tiered Sign-On Bonus Incentives:

Ongoing performance incentives

Parking:

Free employee parking in downtown

Charleston Career Growth:

Cross-departmental exposure combining F&B Leadership and Rooms Division Manager-on-Duty (MOD) experience Position Overview The Food and Beverage Operations Supervisor is a key leadership role across two of Charleston's premier luxury boutique properties—the French Quarter Inn and The Spectator Hotel (91 total rooms combined). Reporting directly to the Director of F&B, this role focuses on leading daily F&B operations to achieve high financial and operational standards. Occasionally, you may participate in evening Manager on Duty (MOD) rotations, overseeing full property operations in the absence of department heads. This is an ideal role for an ambitious hospitality leader aiming for AAA 5-Diamond / Forbes 5-Star luxury service standards while expanding their operational expertise across both F&B and Rooms divisions. Key Responsibilities 1. F&B Operations & Team Leadership (Primary Focus)

Team Development:

Assist in hiring, onboarding, continuous training, and performance management for F&B personnel.

Service Standards:

Cultivate high service standards, upselling strategies, cost-control practices, and proper presentation among team members.

Floor Support:

Take a hands-on approach by supporting F&B attendants, bartenders, hosts, and kitchen staff during peak volumes or staffing shortages.

Inventory & Banquets:

Oversee inventory, supply controls, and execution of events in 1,250 sq. ft. of meeting space.

Safety & Sanitation:

Maintain strict food safety and sanitation protocols; achieve and maintain ServSafe Manager Certification . 2.

Guest Relations & Quality Assurance Guest Recovery:

Address guest inquiries, complaints, and feedback promptly, negotiating resolutions that maximize guest satisfaction.

Quality Audits:

Review guest satisfaction feedback and assist in implementing corrective action plans.

Interdepartmental Collaboration:

Maintain clear communication with Front Office, Housekeeping, and Maintenance to ensure smooth property operations. 3. Manager on Duty (MOD) & Property Operations (Secondary Focus)

Shift Leadership:

Oversee property-wide operations during evening/PM shifts, resolving guest escalations and maintaining property security.

Systems Management:

Utilize and troubleshoot RoomKey PMS , credit card processing ( Toast ), accounting platforms ( M3 ), and OTA partner platforms to resolve booking or payment discrepancies.

Safety & Loss Prevention:

Inspect property facilities, adhere to loss prevention policies, and lead emergency protocols when necessary.

Candidate QualificationsRequired Experience & Skills Hospitality Experience:

Minimum 4 years in hospitality/guest service (minimum 1 year in hotel operations required; luxury/boutique experience strongly preferred).

F&B Experience:

Minimum 2 years in food and beverage service.

Leadership Experience:

Minimum 1 year in a supervisory or managerial capacity.

Technical Proficiency:

Experience with MS Office; familiarity with hotel systems (RoomKey PMS, M3, Toast, or similar platforms preferred).

Communication:

Excellent verbal and written communication skills with strong proactive follow-up habits. Physical & Schedule Demands Ability to stand, walk, or sit for extended periods. Ability to lift, carry, push, or pull objects up to 50 lbs without assistance. Flexibility to work days, evenings, overnights, weekends, and holidays as required by hotel occupancy. When you're part of the French Quarter Inn family, benefits of the job come in many forms, from the good people you work with, to the beautiful location, and making memories for our guests. The French Quarter Inn requires successful completion of a criminal background check upon offer of employment. This organization participates in E-Verify.

Pay:

$20.00 - $21.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Leadership:

1 year (Required)

License/Certification:

ServSafe Food Handler (Required) SC DOR Alcohol Certification (Required)

Work Location:

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